Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Minden
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you are responsible for analyzing and handling customer requests in the ticketing system, documenting bugs for product management, setting up new functions via remote access, and actively participating in process improvements.
Job Technologies
Your role in the team
- Support Requests: You are responsible for receiving, analyzing, and processing our customer inquiries directly in the ticket system or over the phone.
- Customer interface: You document bugs or suggestions for improvements for our product management.
- Remote setup: You configure new program features and interfaces remotely for our customers via TeamViewer remote maintenance.
- Continuous Improvement: You provide feedback, think about processes and solutions, and actively participate in internal improvements.
- Digital Development: You stay up-to-date with current tools, automations, and support technologies.
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Our expectations of you
Education
- Education: You have completed vocational training as an IT specialist for system integration, an IT merchant, an IT systems merchant, or a comparable qualification.
Qualifications
- Communication and Service Mindset: You explain complex technical issues clearly and inspire customers through professional support.
- Technical skills: You feel at home in the IT world and are eager to familiarize yourself extensively with our software and interfaces.
- Organizational talent: You work in a structured manner, prioritize tasks efficiently, and actively drive solutions forward.
- Action-oriented type: You think proactively, take responsibility, and contribute to the continuous improvement of processes and solutions.
- Process and Tool Security: You are proficient in handling ticket systems, support processes, and common IT tools, and communicate professionally with clients.
- Software skills: You are proficient in handling Excel and common Office applications.
Experience
- Experience: You have already gained practical experience in IT support, ideally in the maintenance of business software, user support, or with software service providers.
- You have experience working with relational databases, can independently formulate SQL queries, analyze data, and make adjustments to existing data structures.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Topics that you deal with on the job
Job Locations
This is your employer
betzemeier automotive software GmbH & Co.KG
The betzemeier automotive software GmbH & Co. KG has been developing software for the automotive industry for over 30 years and employs over 35 employees at its Minden (Ostwestfalen) location. We work with renowned automobile manufacturers and are among the best brands in the automotive industry. We have been awarded the Best Brands Award by the AUTOHAUS magazine.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
IT Support Specialist
- Location
- Minden
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
