Job
- Level
- Experienced
- Location
- Herne, Bonn
- Working Model
- Hybrid, Onsite
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you will handle support requests in 1st and 2nd level, analyze technical issues, develop solutions, and install and maintain IT workstations and software.
Your role in the team
- Acceptance, processing, and resolution of support requests in 1st and 2nd level (focus on 2nd level)
- Support for our customers with technical issues and user inquiries
- Error analysis as well as independent development of solutions, installation, configuration, and support of IT workstations, hardware, and software
- Documentation of support cases and solutions
- Close collaboration with the team and escalation of more complex issues to downstream support units.
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Our expectations of you
Education
- Completed vocational training or a degree in the IT field, also enthusiastic career changers with relevant practical experience are welcome.
Qualifications
- Strong service and customer orientation Enjoyment in consulting, communication, and problem-solving
- Ability to work well in a team as well as a structured and independent way of working
- Good comprehension, analytical thinking, and willingness to learn
- High self-motivation and commitment
- You possess a Class B driver's license
Experience
- Experience in 2nd Level Support
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What we offer
- A versatile, diverse, and exciting range of tasks
- A rapidly growing and future-oriented company
- A permanent employment contract with performance-based compensation
- Company pension scheme and supplementary health insurance after the probation period
- Free beverages such as water and coffee
- A pleasant working atmosphere in a committed team
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Job Locations
About Your Employer
Technologen It & Engineering Gmbh
DIE TECHNOLOGEN IT & ENGINEERING GmbH is a renowned service provider in personnel placement, supporting companies with specialists in IT and engineering for over a decade. With a team of 11 to 50 employees, the company connects qualified specialists and offers trainee programs to promote technological change. The headquarters is located in Bergisch Gladbach, Germany.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Recruitment Agency
IT support staff
- Location
- Herne, Bonn
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
