Job
- Level
- Experienced
- Location
- Hamburg
- Working Model
- Onsite
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you will be the first point of contact for employees facing IT issues, analyzing and resolving 1st-level support disturbances, managing IT systems, and supporting projects to enhance the workplace environment.
Job Technologies
Your role in the team
- You are the primary point of contact for our employees regarding IT questions and technical challenges.
- You analyze and resolve issues in 1st-level support - remotely and on-site.
- You oversee and monitor our IT systems to ensure that daily operations run smoothly.
- You manage users, permissions, and access.
- You actively participate in IT projects and take on your own tasks and responsibilities.
- You manage our workplace environment - from the Microsoft 365 account to smartphones and telephony, as well as hardware at the workplace.
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Our expectations of you
Education
- You have completed training in the IT field, for example as an IT specialist for system integration, or you possess a comparable qualification.
Qualifications
- You have good knowledge of Microsoft Windows, Microsoft 365, Active Directory, and ideally also Entra ID.
- You enjoy analyzing technical problems, identifying causes, and developing sustainable solutions.
- You communicate confidently and competently in German (at least C1) and have good English skills.
- You work independently, in a structured manner, and solution-oriented.
- You impress with your sense of responsibility, service orientation, and team spirit.
- You are open to new technologies and want to continuously develop yourself professionally and personally.
Experience
- Ideally, you should already have gained some initial professional experience in IT support, Service Desk, or system administration.
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What we offer
- A flexible working hours model and remote work.
- Flat hierarchies and short decision-making paths.
- A high degree of personal responsibility and independent working.
- Occupational accident insurance with private coverage.
- Regular company events.
- An attractive salary and comprehensive benefits program.
- A professionally sound onboarding.
- A varied activity.
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Topics You Will Work On
Job Locations
About Your Employer
Peter W. Lampke GmbH & Co. KG
Peter W. Lampke GmbH & Co. KG is a respected provider of maritime logistics services based in Hamburg, with a branch in Bremen. Since 1964, the company has been delivering comprehensive logistics and transport solutions in maritime shipping, supporting its clients in the most significant ports worldwide. The PWL Group embodies Hanseatic traditions and offers reliable services in maritime trade.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Logistics, Transportation
IT Specialist - Focus on Support & Workplace
- Location
- Hamburg
- Working Model
- Onsite
- Diversity
- Open for all genders
