Job
- Level
- Experienced
- Job Field
- Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Anrath
- Working Model
- Hybrid, Onsite
Job Technologies
Your role in the team
- Problem solving together with the customer on the phone or on site
- Troubleshooting hardware and software in a Windows environment
- Ticket forwarding
- Receiving, processing and executing requests via a ticket system
- Installation of workstations, notebooks, handheld scanners, printers, telephones and smartphones
- Installation, cabling and relocation of workstations, notebooks and telephones
- On-site error analysis and troubleshooting for hardware and software errors
- Delivery and collection of hardware
- Warehouse management (replenishment and issue of hardware including inventory maintenance)
- Technical advice for users
- The work takes place at the customer's site in Wesel and at the main location of Heymanns IT-Solutions in Willich.
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Our expectations of you
Education
- Successfully completed IT or commercial training
Qualifications
- Good knowledge of IT hardware (end devices) & IT software
- Strong communicator, responsible, resilient, able to work in a team and self-initiative with a strong sense of customer needs
- Technical affinity in the area of Windows (e.g. registry, log files)
- Systematic approach to problem solving
- Perseverance in troubleshooting even in tricky cases
- A friendly and customer-oriented demeanor on the telephone
- Willingness to take on new and challenging tasks
- Good written and spoken German/English skills
- Driving license class: B
Experience
- Career changers with a high IT affinity and professional experience in the field service environment are also welcome
- Possibly experience in telephone support (technical hotline)
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Job Locations
Location Anrath
47877 Nordrhein-Westfalen
Germany
This is your employer
Heymanns IT Solutions GmbH
Die Heymanns IT-Solutions GmbH ist ein innovatives IT-Beratungs- und Dienstleistungsunternehmen mit Tätigkeitsschwerpunkt in Düsseldorf und Umgebung.
Description
- Founding year
- 1993
- Company Type
- Digital Agency
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
IT Services Techniker
- Location
- Anrath
- Working Model
- Hybrid, Onsite
