Job
- Level
- Senior
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Hamburg
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will manage the internal IT operations, ensuring reliable support for the Microsoft-based infrastructure while developing structured IT support and IT projects.
Job Technologies
Your role in the team
- The operational management of our internal IT department is in your hands: You actively contribute, organize topics, and ensure that technical tasks are implemented pragmatically.
- Together with a small team, you ensure the reliable operation of our Office IT infrastructure and our Microsoft-based work environment.
- When it comes to technical issues, you take a solution-oriented approach, analyze causes, and actively support implementation.
- You plan IT projects in a structured manner, prioritize tasks sensibly, and drive topics forward together with internal stakeholders and external service providers.
- You manage external service providers in a binding manner and ensure that services, responsibilities, and technical decisions align with our requirements.
- You will gradually develop our IT support into a more structured service model and translate recurring topics into clear processes.
- You collaboratively develop Jira Service Management with the team as a central platform for requests and support.
- In IT and information security audits as well as regular certifications, you ensure that processes, responsibilities, and evidence are properly established and maintained.
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Our expectations of you
Qualifications
- You are familiar with Microsoft-based corporate environments and understand how to build a secure and scalable IT infrastructure for a growing company.
- You can structure IT projects, set priorities, and reliably coordinate different tasks, stakeholders, and dependencies.
- You assess technical solutions confidently and approach disruptions pragmatically, analytically, and action-oriented.
- You have already worked with Microsoft 365, Entra ID, and Intune.
- You are familiar with working with external IT service providers and can critically assess technical recommendations.
- You are proficient in both German and English and communicate with technical teams as confidently as with non-technical stakeholders.
Experience
- You bring extensive practical experience in operating and developing modern IT environments.
- First experience in technically guiding colleagues is helpful but not a prerequisite; more important is that you are willing to take responsibility and develop into a leadership role.
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What we offer
- Remote Work: Flexible working model - work up to 100% remotely within Germany or use our modern office in Hamburg.
- More time for what matters to you - in addition to 30 vacation days, you can increase your annual leave through salary conversion to up to 40 days.
- Work where you find inspiration - work remotely from a European country once a year. After two years of employment, additional international workation opportunities are even possible.
- Your health is important to us - with our corporate health insurance, you receive an annual health budget for a wide range of health services.
- You decide what best fits your daily routine - choose between a subsidy for the Urban Sports Club, a subsidized JobTicket, or an Edenred benefit card for your purchases.
- Whether for your commute or your leisure time - lease your JobRad through us and benefit from attractive tax advantages.
- We are already thinking about tomorrow today - secure your future with our company pension scheme including a 20% employer contribution.
- Space for initiative instead of rigid hierarchies - take responsibility, contribute your ideas, and actively shape the future of the Reos Group.
- Twice a year, the entire Reos Group gathers in Hamburg - look forward to unforgettable company events, personal exchange, and genuine shared experiences.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Job Locations
About Your Employer
REOS GmbH
REOS is a digital asset management solution that offers a fully integrated real estate operating system. This system includes hardware, software, and a user app.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Senior IT Operations & Service Manager
- Location
- Hamburg
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
