Job
- Level
- Experienced
- Location
- Cologne
- Working Model
- Onsite
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you will provide technical support to customers on photovoltaic projects, resolve complex inquiries, conduct system implementations, and ensure smooth customer integration into our portal.
Job Technologies
Your role in the team
- Exclusive technical support: You are the first point of contact for our clients' technical challenges. With your expertise, you guarantee quick and efficient solutions.
- In-depth product knowledge: Your comprehensive understanding of our products and services enables you to handle complex inquiries and represent our offerings professionally.
- Solution-oriented customer support: You skillfully identify problems and proactively assist our clients in resolving them to ensure high customer satisfaction.
- Technical implementation and customer integration: You carry out the setup and programming of systems and support clients during the registration process in the customer portal to ensure a smooth start.
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Our expectations of you
Education
- Technical expertise: You have completed technical training, ideally in the field of electrical engineering, renewable energy, or a related area.
Qualifications
- Passion for technology: Your heart beats for everything related to photovoltaics and electrical engineering.
- Technical proficiency: You are confident and skilled in MS Office.
- Willpower and ambition: We are looking for someone who is ready to face challenges with determination and ambition.
Experience
- Customer orientation and problem-solving skills: You have experience in customer service, preferably related to technical issues in the field of photovoltaics.
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What we offer
- Permanent employment contract: A secure and stable indefinite employment agreement that safeguards your professional future.
- Competitive salary: You will receive an above-average base salary that recognizes and values your expertise and contribution.
- Specialized training: We offer regular further education to advance you as an experienced technology specialist to the next career level.
- Career Opportunities: With us, you decide how high you climb the career ladder – your development is in your hands.
- Celebrating team successes: We celebrate our achievements together—with team events that can range from local celebrations to excursions.
- Health and Wellness: As part of our team, you will enjoy benefits such as a membership with Urban Sports Club, providing access to a wide range of sports and fitness activities.
- High-quality technical equipment: We provide you with the latest and best technical devices and tools.
- Efficient and environmentally friendly processes: Our advanced, paperless working method enables efficient, interactive, and user-friendly customer service.
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Topics You Will Work On
Job Locations
About Your Employer
Solarwerke Westfalen
Solarwerke Westfalen is a renowned service provider based in Cologne, supporting both private and business clients in the realization of photovoltaic projects. The company offers a wide range of services, from consulting and planning to the installation and commissioning of solar systems.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Power Sector, Economy
Technical support for photovoltaic projects
- Location
- Cologne
- Working Model
- Onsite
- Diversity
- Open for all genders
