Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Cologne
- Working Model
- Onsite
Job Summary
In this role, you will provide technical support to employees regarding hardware, software, and network issues while managing helpdesk tickets and maintaining IT infrastructure.
Job Technologies
Your role in the team
- Provision of technical support to employees regarding hardware, software, and network issues.
- Installation, configuration, and troubleshooting of computer hardware, software, and peripherals.
- Processing helpdesk tickets and resolving technical issues in a timely manner.
- Collaboration with IT team members to implement and maintain the IT infrastructure.
- Support in technology procurement and inventory management.
- Training employees in the use of new technologies and software applications.
- Documentation of support activities and maintenance of knowledge base articles.
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Our expectations of you
Education
- Completed degree in Information Technology, Computer Science, or a related field.
Qualifications
- Good knowledge of Windows and macOS operating systems.
- Familiarity with network concepts and troubleshooting techniques.
- Proficiency in Microsoft Office Suite and other productivity tools.
- Excellent problem-solving and communication skills.
- Ability to work independently and in a team.
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are an advantage.
Experience
- Proven experience in technical support within a corporate environment.
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Benefits
Work-Life-Integration
Job Locations
This is your employer
Aschert & Bohrmann GmbH
Aschert & Bohrmann GmbH is an experienced recruiting agency specializing in personnel selection and placement. Its strong team ensures competent advice and quick filling of positions.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
Technical Support Specialist
- Location
- Cologne
- Working Model
- Onsite
- Diversity
- Open for all genders
