Job
- Level
- Experienced
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Berlin
- Working Model
- Onsite
Job Summary
In this role, you will explain technical aspects of the NinjaOne platform, advise partners on implementation, and solve complex inquiries from sales and product teams to create synergies.
Job Technologies
Your role in the team
- As a Solutions Engineer, you will be responsible for explaining the technical and functional aspects of the product or services we offer to the users, primarily on the post-sales side.
- You will also work closely with the sales team and provide technical advice on the products and services on the pre-sales side.
- Become a complete expert in the NinjaOne platform and develop a high-level technical understanding in the IT infrastructure management of modern businesses.
- Consult our partners on how to implement NinjaOne's products into their infrastructure and how to improve their internal process to help them create synergies.
- Multi-faceted problem solving, based on scenarios and use cases from prospects and partners which may include investigating custom product requests, discovering product workarounds and alternative approaches/solutions.
- You will be working closely with our sales team and help to answer advanced technical questions from prospects and customers while also collaborate with internal stakeholders to execute our growth strategy.
- Provide valuable feedback to our product team by being the voice of our partners - work closely together with our Product Management and help to shape NinjaOne's future.
- Train the sales teams on the NinjaOne product suite.
- Provide external training for our partners, e.g., demonstrate how our new features can be applied in their daily usage.
- Become an advocate for our brand and actively promote our product solutions to our partners.
- Other duties as needed.
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Our expectations of you
Qualifications
- Self-motivated and enjoy finding solutions for customers.
- A quick learner and adaptable to new technologies and processes.
- Professionally proficient in English and Italian.
- Able to explain complex technical concepts in a simple manner to technical and non-technical folks ('Tell me like I am five').
- Hungry to learn and love to figure out the why behind the why.
- A challenger to the status quo and bring in and exercise your own ideas.
- Champion in giving and receiving feedback.
- Curious, eager to learn and open to admitting mistakes #growthmindset.
- Solution-oriented and self-aware.
- Someone who strives to empower others.
- Big Plus: You have worked for an MSP or an internal IT helpdesk.
- Big Plus: Knowledge about APIs and Scripting.
- Huge Plus: Additional languages.
Experience
- You have experience in technical sales of IT products.
- Big Plus: You gathered previous experience with RMM and/or Backup software.
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What we offer
- Grow personally and professionally with one of the fastest growing companies.
- Enjoy your lunch covered by NinjaOne 3 times/week at the office.
- Access to our Corporate Benefits Platform (with discounts for brands such as Expedia, FitX, Zalando and many more).
- Develop your skills through our renowned training platform.
- Receive competitive compensation.
- Collaborate with a curious, kind, international, and intercultural workforce.
- Enjoy your work environment with its location in the heart of Berlin, directly at the Alexanderplatz (close to all transit).
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Topics that you deal with on the job
Job Locations
This is your employer
NinjaOne GmbH
Founded in 2013, NinjaOne GmbH focuses on automated endpoint management solutions and aims to simplify IT complexity. With over 15,000 customers and more than 1,000 employees, the company has been steadily growing.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Internet, IT, Telecommunication
Solutions Engineer
- Location
- Berlin
- Working Model
- Onsite
- Diversity
- Open for all genders
