Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Saarbrücken
- Working Model
- Onsite
Job Summary
In this role, you will be responsible for first-level support, processing IT requests in the ticket system, and assisting with device installations and IT process documentation.
Job Technologies
Your role in the team
- They serve as the central point of contact for smooth IT support and ensure that our employees can work efficiently at all times — by:
- First-level support and user assistance for hardware and software inquiries
- Processing, documentation, and tracking of IT requests, incidents, and service requests in the ticket system, via phone, or email.
- Installation and administration of end devices
- Creation and maintenance of IT documentation, manuals, and knowledge bases
- Coordination and escalation of tickets to 2nd-level support, internal specialist departments, and external service providers
- Ensuring compliance with Service Level Agreements (SLAs)
- Support for IT projects, rollouts, and system migrations
- Participation in IT security and data protection policies as well as the identification of recurring disruptions and their long-term resolution
- Collaboration with business units and IT teams to ensure smooth IT operations
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Our expectations of you
Education
- Completed vocational training in the IT sector, e.g., as an IT specialist (m/f/d) or a comparable qualification with an IT focus
Qualifications
- Good knowledge of Windows client systems and Microsoft 365 applications
- Basic knowledge of networks, Active Directory, and common IT infrastructures
- Strong customer and service orientation
- Analytical and structured working style
- Independent, reliable, and solution-oriented work approach
- High commitment and flexibility
- Confident and customer-friendly demeanor on the phone and via email
- Very good spoken and written German skills
- Willingness to work in shifts
Experience
- First professional experience in IT Service Desk and ticketing systems is advantageous
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What we offer
- An attractive, position-appropriate salary, complemented by employee discounts and company pension scheme
- 30 days of vacation per year
- Planned and supported development of professional and leadership careers with equal opportunities and fairness at all levels
- A diverse workplace with challenging tasks in a modern family-owned company
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Job Locations
About Your Employer
Möbel Martin Gmbh & Co. Kg
Möbel Martin ist ein erfolgreiches, zukunftsorientiertes Familienunternehmen mit acht Einrichtungshäusern im südwestdeutschen Raum. Wir beschäftigen zurzeit über 2.000 Mitarbeiter/ -innen.
Description
- Company Size
- 50-249 Employees
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Trade
IT Service Desk Employee
- Location
- Saarbrücken
- Working Model
- Onsite
- Diversity
- Open for all genders
