Job
- Level
- Experienced
- Job Field
- IT, System
- Employment Type
- Part Time/Full Time
- Contract Type
- Permanent employment
- Location
- Dusseldorf, Münster (Hessen), Kiel
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will lead IT Change Management, monitor changes, coordinate with various teams, and document all processes securely and efficiently to ensure smooth operations.
Your role in the team
- In this position, you are responsible for designing and executing the essential IT Change Management process, thereby making an important contribution to the smooth coordination of our IT.
- In addition to the procedural guidelines, you are the competent point of contact for the diverse individuals who interact with our process both within and outside of IT.
- You are responsible for our IT Change Management (technical control, continuous development, quality assurance) and take over monitoring and reporting to manage and ensure transparency of the process, among other things through KPIs and key figures.
- Additionally, you will lead the Change Advisory Board (CAB), including preparation, moderation, and follow-up, as well as tracking decisions and actions.
- You ensure the structured evaluation, approval, and documentation of changes, and advise and train our target group appropriately on our process specifications, roles, and responsibilities.
- In your role, you support the scheduling and communication of business events and changes, thereby increasing the availability of our IT.
- You support audits and ensure compliance with internal and regulatory requirements, particularly the DORA (Digital Operational Resilience Act) standards in IT change management.
- You work closely with all areas of IT, improve our guidelines, and coordinate interfaces with other IT processes to ensure comprehensive IT change management.
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Our expectations of you
Education
- A successfully completed degree in (Business) Informatics or a comparable field of study, or alternatively a successfully completed relevant vocational training with relevant professional experience.
Qualifications
- Strong communication skills, conflict resolution abilities, and customer orientation, as well as an independent and structured way of working.
- Ideally, you have an "ITIL Foundation" certification or are willing to bring yourself up to date with the latest expertise with us.
Experience
- Knowledge and practical experience with common methods and tools of IT change management, such as steering and moderating committees (CAB).
- In-depth understanding of the technical contexts in software development and the operation of hardware and software, as well as ideally several years of experience in IT change management or IT service management in regulated environments, e.g., finance or insurance industry.
- Practical experience with enterprise ITSM suites (e.g., BMC Helix ITSM) as well as knowledge of typical IT processes in the insurance environment and a strong understanding of regulatory requirements, e.g., DORA.
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What we offer
- Basically, the function is suitable for part-time employees.
- Flexible working hours and actively practiced work-life balance.
- Time tracking and the ability to convert compensation into free time.
- Company pension scheme and occupational health insurance.
- JobRad and subsidy for the Deutschlandticket as well as free parking facilities.
- Free lunch in the company's own cafeterias and coffee lounge.
- Mobile working up to 60%.
- Innovative health management and a variety of sports offerings.
- Diverse opportunities for further training.
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Benefits
Health, Fitness & Fun
Food & Drink
Higher Take-Home Pay
Work-Life-Integration
Topics You Will Work On
Job Locations
About Your Employer
Provinzial Rheinland Versicherung AG
Provinzial Rheinland is a preeminent German insurer focusing on damage, casualty, and personal insurance. Our nearly 3700 employees serving both internal and external customers are dedicated to meeting the needs of our nearly 2 million policyholders.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Banking, Finance, Insurance
IT Change Manager
- Location
- Dusseldorf, Münster (Hessen), Kiel
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
