Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Dortmund
- Working Model
- Onsite
Job Summary
You assist employees with IT inquiries on-site, handle tickets in the Service Desk, develop solutions with specialized teams, and maintain IT infrastructure, including documentation and process optimization.
Job Technologies
Your role in the team
- Shape the core business: You support our employees with IT questions directly on-site in Dortmund and accompany rollouts as well as adjustments of our client systems.
- Develop effective solutions for IT requests: You handle IT requests via Service Desk, ticket system, and hotline, leveraging the expertise of our decentralized specialist teams to craft effective solutions.
- Support and optimize our IT infrastructure: You will be responsible for the maintenance and provisioning of workstations, laptops, and printers, and support the operation of media technology on-site.
- Documentation: You create and maintain instructions, standard solutions, and workarounds to ensure recurring issues are quickly identified and efficiently resolved.
- Further development of IT services: You don't settle for the status quo – you actively shape our support processes and IT services by getting involved and applying your expertise strategically.
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Our expectations of you
Education
- Qualification: You have completed IT training (e.g., Fachinformatiker:in Systemintegration), a degree in computer science, or a comparable qualification.
Qualifications
- Working style: You work in a service-oriented and reliable manner - with clear, solution-oriented communication.
- AI Competence: You are curious about Artificial Intelligence, use AI-powered tools in your daily work, and gradually build your skills in this area.
- Language skills: You have very good German language skills and good English language skills.
Experience
- Work Experience: You have practical experience in 1st Level Support and possess solid knowledge in the installation and configuration of Windows and macOS systems.
- Operational Documentation: You have experience in establishing and maintaining cross-team documentation and know how to organize knowledge in a structured and sustainable manner.
- Tools & Services: You have initial experience with Microsoft services (Active Directory, Exchange, Teams, SharePoint) as well as with Jira and Confluence.
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What we offer
- Our promise: You will feel comfortable with us! Collegial, family-like, and on equal footing - we value exchange, team spirit, and respectful interaction with each other.
- Diversity and different perspectives are valued just as much as you as a person.
- That and much more represent our very special sense of 'we'.
- Our culture and collaboration are characterized by mutual appreciation, recognition, and support.
- This unites us across hierarchies - even in the home office.
- Once again, we have secured the 1st place in the competition "Germany's Best Employers in ICT"!
- Our comprehensive training program and a transparent career progression model for all ensure that your development with us does not come to a halt.
- Because growing together and being a provider of opportunities is embedded in our DNA.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Job Locations
This is your employer
adesso SE
adesso SE is a leading IT service provider in the German-speaking region, specializing in consulting and custom software development. The company supports clients through digital transformation with industry-specific IT solutions.
Description
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Service Desk employees
- Location
- Dortmund
- Working Model
- Onsite
- Diversity
- Open for all genders
