Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Bamberg, Chemnitz, Eltville am Rhein
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you support customers and service partners with practice software, resolve issues, conduct remote accesses, and document complex inquiries for handover to the support team.
Your role in the team
- You provide support to our customers and medatixx service partners via phone and written communication regarding questions about the application and operation of our practice management software, always along defined thematic focus areas (basic and possibly additional categories).
- They troubleshoot known issues based on our internal FAQ database or, if necessary, perform remote access to implement workarounds or directly resolve the issues.
- You systematically record non-uniquely identifiable or non-resolvable error cases, including via remote access, and hand them over to the responsible support entity.
- Additionally, you recognize support-related issues and direct them specifically to the appropriate departments.
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Our expectations of you
Education
- You have completed vocational training, ideally as a Medical Assistant (MFA) or Dental Assistant (ZMFA).
Qualifications
- A service-oriented demeanor, a strong customer focus, and empathy in dealing with different interlocutors characterize you.
- Reliability, flexibility, and the ability to adapt to change are as much part of your strengths as a productive and solution-oriented approach to challenges.
- With energy and perseverance, you tackle tasks with dedication and keep a cool head even in stressful situations.
Experience
- Excellent spoken and written German skills are assumed; experience with practice management software is an advantage.
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What we offer
- Meaningful work through contributing to the digitalization of the healthcare system and the improvement of practice workflows.
- Future-proof workplace in a rapidly growing industry.
- Individual training and development opportunities.
- Hybrid work models and flexibility through flexitime.
- 30 vacation days, overtime compensation through time off.
- Attractive package of health and social benefits (e.g., subsidy for computer glasses, flu vaccination, employer contribution to private retirement plans, fitness and health app, and company bicycle).
- Crèche and kindergarten allowance.
- Employee discounts at renowned brands.
- Company and team events.
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Benefits
Health, Fitness & Fun
Food & Drink
Work-Life-Integration
Job Locations
This is your employer
medatixx GmbH & Co. KG
At medatixx GmbH & Co. KG, we are a leading provider of software solutions for doctors in private practice. Our solutions are intuitive and easy to use, so you can focus on what's most important: your patients.
Description
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Healthcare, Social Sector, Internet, IT, Telecommunication
Software support employee
- Location
- Bamberg, Chemnitz, Eltville am Rhein
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
