Job
- Level
- Experienced
- Location
- Bonn
- Working Model
- Onsite
- Job Field
- IT, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you are primarily responsible for optimizing IT services, identifying customer needs early on, and implementing those while overseeing the development of the service and support portfolio.
Job Technologies
Your role in the team
- Customer Care is your passion. You are the central contact and sparring partner for our customers in the field of IT operations.
- In the IT process world according to ITIL, you are at home. You recognize customer needs early on and implement the resulting requirements for IT services with a high quality standard.
- Based on regular review meetings, you identify areas for improvement and initiate change processes.
- You will take responsibility for the further development of the service and support portfolio, as well as service management.
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Our expectations of you
Qualifications
- You possess solid IT expertise in current technologies. Service Design and Service Operation are your home base.
- You are an expert in at least one of the following technologies: M365, VMware, Veeam, MDM, Application Development, Security.
Experience
- You are a trained IT specialist with more than three years of professional experience and, above all, enthusiasm to contribute and develop further with us.
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What we offer
- Flexible & Mobile Working
- Free sports offer
- Telekom Corporate Benefits
- Coaching & Training
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Benefits
Food & Drink
Work-Life-Integration
Higher Take-Home Pay
Health, Fitness & Fun
Topics You Will Work On
Job Locations
About Your Employer
ORBIT Gesellschaft für Applikations- und Informationssysteme
At ORBIT, we offer our customers reliable all-round support in all IT matters - from consulting to all hardware and software to a wide rangeWe design IT concepts, implement systems, develop and customize software and deliver many other services - accompanied by our professional project management. of services. In close partnership with selected manufacturers, we deliver everything from a single source.
Description
- Founding Year
- 1985
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
IT Service Manager
- Location
- Bonn
- Working Model
- Onsite
- Diversity
- Open for all genders
