Job
In this role, you are primarily responsible for optimizing IT services, identifying customer needs early on, and implementing those while overseeing the development of the service and support portfolio.
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Job technologies
Your role in the team
- Customer Care is your passion. You are the central contact and sparring partner for our customers in the field of IT operations.
- In the IT process world according to ITIL, you are at home. You recognize customer needs early on and implement the resulting requirements for IT services with a high quality standard.
- Based on regular review meetings, you identify areas for improvement and initiate change processes.
- You will take responsibility for the further development of the service and support portfolio, as well as service management.
Our expectations of you
Qualifications
- You possess solid IT expertise in current technologies. Service Design and Service Operation are your home base.
- You are an expert in at least one of the following technologies: M365, VMware, Veeam, MDM, Application Development, Security.
Experience
- You are a trained IT specialist with more than three years of professional experience and, above all, enthusiasm to contribute and develop further with us.
What we offer
- Flexible & Mobile Working
- Free sports offer
- Telekom Corporate Benefits
- Coaching & Training
Benefits
Food & drink
Work-Life-Integration
Higher take-home pay
Health, fitness & fun
Topics you will work on
Job locations
About your employer
At ORBIT, we offer our customers reliable all-round support in all IT matters - from consulting to all hardware and software to a wide rangeWe design IT concepts, implement systems, develop and customize software and deliver many other services - accompanied by our professional project management. of services. In close partnership with selected manufacturers, we deliver everything from a single source.
- 1985
- Established Company
- Onsite, Hybrid
- Internet, IT, Telecommunication
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