Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Ansbach
- Working Model
- Onsite
Job Summary
In this role, you will support clients in IT operations through hardware service, network support, and server administration, resolving issues and installing and maintaining system components.
Job Technologies
Your role in the team
- We are looking for a reliable, technically proficient, and service-oriented professional to support our clients in daily IT operations and ensure a stable, secure, and modern IT infrastructure.
- The responsibilities include hardware service, network support, server administration, media technology, as well as software management in close collaboration with system administrators and other service providers.
- 1st Level Support (approx. 70%)
- Troubleshooting and sustainable resolution of manufacturing process issues at the customer's site.
- Commissioning of new RWP MES software and production lines.
- Monitoring and supervision of customer systems (e.g., MES systems, web applications, manufacturing lines).
- Database queries (Oracle SQL or PL/SQL).
- Hardware & Workplace Systems: (approx. 10%)
- Replacement of defective hard drives, service restoration, RAID repairs, migration from HDD to SSD.
- Assembly, installation, and commissioning of PCs, monitors, laptops, tablets, and peripherals.
- Proper patching in racks, use of cable ties, correct labeling.
- Server / NAS / Storage / AD (approx. 10%)
- Maintenance of VMs, folder structures, permissions, and volumes.
- Setup, monitoring, and restoration of backups.
- Administration of Windows and Linux server services (AD, DHCP, DNS, file/print servers, etc.).
- Active Directory & User Management (User creation and maintenance, onboarding new clients (Autopilot))
- Media Technology / Software / Network (approx. 10%)
- Installation and configuration of projectors, e-screens, document cameras, media receivers.
- Support of 2nd Level Support with VLAN tagging, device replacement, license assignments, and cloud integration (Lancom).
- Installation and replacement of WLAN access points in coordination with the 2nd level.
- Operation and maintenance of administrative software (ASV, Untis, Notenmanager, Veyon, etc.).
- Working hours:
- 40 hours in a 5-shift model (early, late, and night shifts as well as two day shifts)
- paid weekend standby duty (approx. 8 weekends per year/employee)
- 30 days of vacation
- Planning security through proactive shift scheduling
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Our expectations of you
Qualifications
- A successfully completed IT-related training or further education
- Knowledge of Windows and Linux servers, network technology, and client management
- Customer service orientation and enjoyment of teamwork
- Class B driver's license, willingness to undertake on-site assignments
Experience
- Experience in IT support
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What we offer
- Permanent employment contract
- Mobile working possible by arrangement
- Varied activities involving hardware, networking, servers, and media technology.
- Support from a dynamic team
- Independent working
- Modern ergonomic working environment
- Good transportation connection due to proximity to the A6 motorway
- Tax-free shift allowances + benefits in kind
- Free drinks
- Thorough onboarding
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Job Locations
This is your employer
Rwp Software Gmbh
We are a software company that has been standing for the realization of customer-oriented software projects for over 30 years. In particular, we see the creation of individual software and the provision of consulting, maintenance and system support as our task.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Internet, IT, Telecommunication
IT Supporter / IT Technician / IT Specialist
- Location
- Ansbach
- Working Model
- Onsite
- Diversity
- Open for all genders
