Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Part Time/Full Time
- Contract Type
- Permanent employment
- Salary
- 49.000 to 68.900€ gross/year
- Location
- Hamburg
- Working Model
- Onsite
Job Summary
In this role, you will advise staff on IT inquiries, handle incident reports, develop solutions using remote tools, and assist with user account creation and necessary documentation.
Job Technologies
Your role in the team
- Solution-oriented telephone support for UKE employees regarding IT-related issues - both by phone and in person at the Service Desk.
- Acceptance of fault reports and support through solution-oriented assistance.
- Use of various tools such as Remote Desktop or network analysis tools.
- Decision on further escalation paths and initiation of processing procedures in the downstream service units.
- Creation of user accounts and other similar administrative tasks.
- Ensuring the necessary documentation.
- Partial deployment in the in-house service desk on-site.
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Our expectations of you
Education
- Completed vocational training in a relevant IT field or equivalent skills and experience.
Qualifications
- Good knowledge of client/server technologies (Windows Server, Exchange, Active Directory, Citrix) and in the field of network engineering.
- Good knowledge of Windows 11 and MS Office programs.
- Very good spoken and written German skills (at least at the C1 level of the Common European Framework of Reference) and good English skills.
- Willingness to continue education and to familiarize oneself with new topics.
- Flexibility, communication skills, willingness to cooperate, organizational skills, independence, sense of responsibility, customer and service orientation.
Experience
- Ideally: experience in telephone user support.
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What we offer
- The classification is based on the personal qualifications of the candidate.
- Employment is only possible if there is a complete proof of immunization or immunity against the measles virus in accordance with the applicable (legal and medical) requirements.
- Fair and transparent compensation according to our collective agreement TVöD/VKA (€49,000 - €68,900), taking into account qualifications and professional experience.
- Targeted and individualized development at the professional and project level is provided, offering a long-term perspective in a meaningful environment.
- Flexible working hours and the option for remote work are supported here through high-quality equipment.
- Opportunities to shape our personnel policy "UKE INside" in cross-disciplinary and cross-hierarchy projects.
- Sustainable commuting: subsidies for the Deutschlandticket as a job ticket and Dr. Bike bicycle service; option for company bike leasing.
- Excellent health, prevention, and sports programs.
- Family-friendly work environment: partnership for childcare, free holiday care, counseling for employees with caregiving responsibilities for family members.
- Crisis-proof job, meaningful activity, appreciative collaboration.
- Structured onboarding and open knowledge exchange within the team.
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Benefits
Work-Life-Integration
Job Locations
About Your Employer
Universitätsklinikum Hamburg-eppendorf (uke), Hamburg
In einer der modernsten Kliniken Europas arbeiten Spezialistinnen und Spezialisten verschiedenster Fachrichtungen unter einem Dach zusammen. Neueste Medizintechnik, eine innovative Informationstechnologie und eine am Versorgungsprozess orientierte Architektur unterstützen Ärzte, Krankenpflegekräfte und Therapeuten. Damit sind ideale Bedingungen für eine enge Vernetzung von Spitzenmedizin, Forschung und Lehre geschaffen. Mehr als 11.000 Mitarbeiterinnen und Mitarbeiter setzen sich rund um die Uhr für die Gesundheit ein – zum Wohle unserer Patienten.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Healthcare, Social Sector
IT customer support representative in the IT service desk
- Salary
- 49.000 to 68.900€ gross/yearEstimated net salary based on the gross salary in the job ad using tax class I.31.804 to 42.025 € net/year · Tax class I
- Location
- Hamburg
- Working Model
- Onsite
- Diversity
- Open for all genders
