Job
In this role, you analyze technical issues in endpoint management and coordinate 1st-level support while also assisting in 2nd-level support and independently implementing projects in workspace management.
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Job technologies
Your role in the team
- Analysis and resolution of complex technical disruptions as well as service requests in the area of endpoint management.
- Coordination of 1st-level support and assistance with escalations.
- Assumption of 2nd-level support for workplace management.
- Technical onboarding of new clients from central facilities, institutes, and departments.
- Gathering requirements and developing standardized solutions for software and hardware.
- Error analysis and troubleshooting on-site or via remote access.
- Participation in HRZ- and TU-wide projects.
- Independent implementation of projects in the field of workplace management.
Our expectations of you
Education
- University degree in Computer Science or a related technical field or comparable qualification with extensive professional experience.
Qualifications
- In-depth IT knowledge in hardware, software, Microsoft Windows operating systems, networks, IT security, cloud technologies, and client/server environments.
- Practical experience with automated software deployment and client management (e.g., Matrix42 Empirum).
- Ability to independently identify, describe, and present IT requirements.
- Very good knowledge of the German language in spoken and written form (C1 level) as well as English language skills.
Experience
- Experience in IT administration within the Active Directory environment.
- Extensive experience with at least one ticketing system (e.g., JIRA).
Benefits
Higher take-home pay
Health, fitness & fun
Work-Life-Integration
Topics you will work on
Job locations
More about the recruiting agency
- 250+ Employees
- Recruiting Agency
- Onsite, Hybrid, Full Remote
- Recruitment Agency
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