Level
Experienced
Location
Darmstadt
Working Model
Hybrid, Onsite
Job Field
IT, Support, System
Employment Type
Full Time
Contract Type
Permanent employment

Job Summary

In this role, you analyze technical issues in endpoint management and coordinate 1st-level support while also assisting in 2nd-level support and independently implementing projects in workspace management.

Job Technologies

Your role in the team

Analysis and resolution of complex technical disruptions as well as service requests in the area of endpoint management.
Coordination of 1st-level support and assistance with escalations.
Assumption of 2nd-level support for workplace management.
Technical onboarding of new clients from central facilities, institutes, and departments.
Gathering requirements and developing standardized solutions for software and hardware.
Error analysis and troubleshooting on-site or via remote access.
Participation in HRZ- and TU-wide projects.
Independent implementation of projects in the field of workplace management.

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Our expectations of you

Education

University degree in Computer Science or a related technical field or comparable qualification with extensive professional experience.

Qualifications

In-depth IT knowledge in hardware, software, Microsoft Windows operating systems, networks, IT security, cloud technologies, and client/server environments.
Practical experience with automated software deployment and client management (e.g., Matrix42 Empirum).
Ability to independently identify, describe, and present IT requirements.
Very good knowledge of the German language in spoken and written form (C1 level) as well as English language skills.