Job
- Level
- Experienced
- Location
- Dusseldorf
- Working Model
- Onsite
- Job Field
- IT, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you identify customer challenges and develop actionable requirements. You manage projects during critical phases, optimize process flows, and monitor service quality.
Your role in the team
- Identification of our clients' challenges and translating them into actionable requirements, while simultaneously expanding our long-standing customer relationships.
- Personnel deployment planning and control.
- Overall responsibility for time, budget, quality, and scope as well as confident management of projects and services, even in critical phases.
- Analysis and optimization of process workflows (Incident / Change / Problem Management) as well as monitoring of service quality.
- Assumption of escalation management.
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Our expectations of you
Education
- Completed university degree or vocational training.
Qualifications
- Technical skills in the area of IT infrastructure and data center operations.
- Fluent German as well as good English skills in spoken and written form.
Experience
- Several years of experience in IT service management as well as an understanding of operational processes within IT.
- Friendly demeanor and experience in customer communication.
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What we offer
- We look forward to receiving your informative application documents, including your salary expectations, preferred location, and earliest possible start date.
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Benefits
Health, Fitness & Fun
Work-Life-Integration
Higher Take-Home Pay
Topics You Will Work On
Job Locations
About Your Employer
CONET
When it comes to IT consulting, CONET is the experienced and knowledgeable company you can trust. We offer SAP, Infrastructure, Communications, Software, and Consulting services in the areas of Cyber Security, Cloud, Mobility, and Data Intelligence. Our focus is on quality and reliability, and we advise our clients to find the best solution for their needs. With CONET, you can be confident you're getting the expert advice and guidance you need to make the best decisions for your business.
Description
- Company Size
- 250+ Employees
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Employer reviews
by devworkplaces.com
Total
(1 Review)Culture
3.6Workingconditions
4.0Engineering
3.0Career Growth
3.6
IT Service Manager
- Location
- Dusseldorf
- Working Model
- Onsite
- Diversity
- Open for all genders
