Job
- Level
- Experienced
- Job Field
- Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Böblingen, Munich, Magdeburg, Hamburg, Fürth, Mannheim
- Working Model
- Hybrid, Onsite
Job Technologies
Your role in the team
- As a Consultant (all genders) SAP Service Desk, you are a valuable part of our support team and are the first point of contact for our customers on all SAP application topics
- With the help of suitable service desk tools (e.g. 4ME), you guarantee that all customer inquiries run smoothly, from acceptance through analysis to forwarding to the responsible consultants
- By correctly prioritizing and coordinating tickets, you always keep an eye on our customers' Service Level Agreements (SLA) and ensure that a defined escalation process is carried out in the event of non-compliance
- You will provide 1st level support and will be responsible for processing and tracking tickets
- Whether by telephone or via electronic support media, you will provide our customers with comprehensive support on weekdays
- With your customer orientation, you create an excellent customer experience, which contributes to essential solution finding and customer loyalty
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Our expectations of you
Education
- You have successfully completed training or studies in the IT environment
Qualifications
- You have a high IT affinity and are particularly characterized by your structured and solution-oriented way of working
- Through your excellent customer orientation, you create a trusting and cooperative collaboration with our customers
- You have very good knowledge of German and English
Experience
- You have basic knowledge of various SAP modules and have already gained initial practical experience in first-level user support
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Benefits
Food & Drink
Work-Life-Integration
Health, Fitness & Fun
Job Locations
Location Munich
Ainmillerstraße 22
80801 München
Germany
Location Böblingen
Konrad-Zuse-Straße 12
71034 Böblingen
Germany
Location Fürth
Flößaustraße 24a
90763 Fürth
Germany
Location Mannheim
Reichskanzler-Müller-Straße 14
68165 Mannheim
Germany
Location Magdeburg
Mittelstraße 10
39114 Magdeburg
Germany
Location Hamburg
Beim Strohhause 17
20097 Hamburg
Germany
This is your employer
valantic
Dornbirn, Dornbirn, Traunstein, München, München, Wien, Wien, Böblingen, Leinfelden-Echterdingen, Aichwald, Stuttgart, Fürth, Mannheim, Würzburg, Mainz, Dreieich, Frankfurt Am Main, Eschborn, Coburg, Siegburg, Siegen, Köln, Dresden, Langenfeld, Düsseldorf, Leipzig, Magdeburg, Berlin, Hamburg, Norderstedt
At valantic, we're the first choice when it comes to digitalization. We show our customers what's possible and support them in making it happen - from strategy to implementation. Our services include consulting, solutions, and software products in the areas of banking, customer engagement & commerce, business, predictive analytics, SAP/ERP consulting, enterprise software, and supply chain management.
Description
- Company Size
- 250+ Employees
- Founding year
- 2012
- Language
- German
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid
- Industry
- Internet, IT, Telecommunication
SAP Servicedesk Consultant
- Location
- Böblingen, Munich, Magdeburg, Hamburg, Fürth, Mannheim
- Working Model
- Hybrid, Onsite
