Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Berlin
- Working Model
- Onsite
Job Summary
In this role, you manage incident reports in the ticketing system, communicate with customers and technicians, and coordinate the dispatch of maintenance staff for emergencies like water damage, all while documenting the tasks.
Job Technologies
Your role in the team
- Become a part of our team at the FM Service Center of WISAG based in Berlin-Neukölln (Britz).
- Communication with clients, site managers, and technicians via phone and email.
- Processing of fault reports in ticket systems.
- Telephone reception, forwarding to the relevant departments or immediate dispatch of our in-house technicians in case of emergencies (e.g., water damage).
- Documenting assignments and secondments.
- Supporting the departments, including the scheduling of technical teams.
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Our expectations of you
Education
- Successfully completed training preferred.
Qualifications
- Quick comprehension or basic technical understanding.
- Proficient in MS Office programs & ticketing systems.
- Very good knowledge of German, additional languages are an advantage.
- Willingness to work in shifts; we are available 24/7, 365 days a year, for our clients!
- Customer and service orientation as well as good prioritization skills.
Experience
- Experience in property management, support center (call center), insurance (claims processing), or similar.
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What we offer
- Attractive compensation and shift allowances.
- Permanent employment.
- Capital-forming benefits.
- 30 days of vacation per year.
- Discounted membership with Urban Sports Club.
- Individual advancement and further training opportunities, e.g., through our in-house academy.
- A collegial team that works closely together.
- Company events: Oktoberfest and Christmas party.
- We support your children and grandchildren! Benefit from the attractive funding program of our KiWIS Foundation - for example, for tutoring, music education, and exciting leisure activities.
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Benefits
Higher Take-Home Pay
Work-Life-Integration
Health, Fitness & Fun
Job Locations
About Your Employer
WISAG Dienstleistungsholding GmbH
WISAG Dienstleistungsholding GmbH manages ground-based transport services for airports and airlines. With mostly our own employees, we are responsible for airport service, ground service, passage service, cargo service, and personnel services. WISAG Dienstleistungsholding GmbH is one of the leading providers in its industry.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Aviation, Space Travel
Support staff for technical claims management
- Location
- Berlin
- Working Model
- Onsite
- Diversity
- Open for all genders
