Job
In this role, you will take on 1st-level support for Apple devices at the Berlin location, handle inquiries, set up workstations, and collaborate closely with higher-level support.
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Job technologies
Your role in the team
- You will handle 1st-level IT support at the Berlin location - from receiving and analyzing to resolving, forwarding, and documenting inquiries.
- You assist users with questions related to Apple devices, macOS, iOS, standard software, peripherals, and user access.
- You set up workstations and end devices, distribute equipment, and assist with rollouts, updates, inventories, as well as onboarding and offboarding.
- You work closely with 2nd- and 3rd-level support and systematically escalate more complex issues.
- You maintain instructions, checklists, and documentation, ensuring compliance with IT security and data protection requirements.
- You support the further development of our IT service processes and contribute ideas for optimizing recurring workflows.
Our expectations of you
Education
- You have completed training in the IT field, for example as an IT specialist (m/f/d), or possess a comparable qualification.
Qualifications
- You have good knowledge of working with Apple products, macOS, and iOS; basic knowledge of Windows and Microsoft 365 is desirable.
- You enjoy helping people with technical questions and possess a high level of service orientation.
- You work in a structured manner and enjoy working in a team, and you are willing to continuously familiarize yourself with new IT topics.
Experience
- Ideally, you have some initial experience in IT support, Helpdesk, or Service Desk — motivated entry-level professionals with a strong willingness to learn are also welcome.
What we offer
- A warm and open team that shapes the world of health promotion and health policy together.
- Work in our office and remotely with a 38.5-hour week (full-time) and 70% home office.
- Enjoy 30 days of vacation, flexible working hours, and paid overtime.
- Attractive office spaces await you in the heart of Berlin, directly at Hackescher Markt.
- We promote our employees and collaboratively develop tailored development plans.
- Travel for work or private purposes with the Germany Job Ticket or JobRad.
- Vacation pay, health offers, AOK@Work, occupational pension scheme (bAV), or salary conversion (VL).
Benefits
Health, fitness & fun
Topics you will work on
Job locations
About your employer
AOK Medien GmbH, based in Remagen, specializes in health communication and media-related services. It supports the AOK network and offers a variety of services in the areas of content, creative services, and topic management. Additionally, the company has a branch in Berlin.
- Established Company
- Onsite, Hybrid
- Healthcare, Social Sector
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