Job
- Level
- Junior
- Job Field
- IT, Support
- Employment Type
- Part Time
- Contract Type
- Internship / school internship
- Location
- Munich
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you support the IT team with ServiceDesk requests and process optimizations, document IT workflows, and identify automation opportunities while gaining practical experience in IT operations.
Job Technologies
Your role in the team
- Do you want to gain practical experience in IT operations and learn more than just traditional IT support? With us, you work at the intersection of ServiceDesk, process management, documentation, and automation.
- You support our IT team in daily operations, help to make processes more efficient, and gain insights into modern information security, ISO-27001-compliant IT processes, as well as the operation of systems in data centers and the cloud.
- Support in the analysis, processing, and documentation of IT disruptions and service requests in the ServiceDesk.
- Creation and maintenance of clear system, work, and process documentation in accordance with existing standards.
- Identification and automation of recurring tasks, e.g., through scripts.
- Use of AI tools, e.g., for research, documentation, or AI-assisted coding.
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Our expectations of you
Education
- Ongoing studies in Computer Science, Business Informatics, or a comparable IT-related program.
Qualifications
- Basic knowledge of Windows or Linux environments, for example through a Homelab.
- Basic programming or scripting skills.
- Structured and analytical working style.
- Strong communication skills and a service-oriented approach.
- Interest in IT processes, automation, and information security.
- Very good German language skills as well as English language skills for technical documentation.
Experience
- Initial experience with AI tools is advantageous.
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What we offer
- The community and exchange within the company are actively promoted through a variety of events such as company lunches, summer parties, team events, corporate conferences, and Christmas celebrations.
- A Welcome Day as well as a mentoring program during the onboarding period also help to strengthen team cohesion.
- The diversity of our (client) projects enables individual career development.
- A variety of training programs and participation in industry conferences promote professional growth.
- In addition, knowledge circles support continuous knowledge exchange.
- As part of a working student position, it is jointly examined whether a suitable topic and project for a bachelor's or master's thesis can be realized.
- Flexible working hours, mobile office/hybrid work, and the option to bring dogs to the office are just part of our offerings for flexibility and quality of life.
- Employees benefit from our subsidies for: childcare, meals and sports, Deutschlandticket for sustainable travel.
- Various health measures such as active breaks, ergonomic consulting, flu vaccination, and eye examinations promote employee well-being and long-term health.
- Healthy snacks and beverages are of course also part of our offering.
- And to also strengthen social interaction, we have established hobby and sports groups that not only promote casual exchange but also enhance team cohesion.
- Through the HuManS Foundation, we strive to make a positive contribution to society.
- Our climate initiative and environmental program are committed to promoting sustainable corporate practices.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Topics You Will Work On
Job Locations
About Your Employer
HMS
As a Heidelberg-based IT consulting and development company, we have been developing custom BI and analytics solutions for all industries since 1989, with a focus on life sciences and finance.
Description
- Founding Year
- 1989
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Working Student IT - IT Support & Operations
- Location
- Munich
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
