Job
- Level
- Experienced
- Location
- Karlsruhe
- Working Model
- Onsite
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you will support users through 1st-level IT support, install and configure clients, perform software updates, and maintain server hardware to ensure a smooth IT working environment.
Job Technologies
Your role in the team
- You provide first-level support to our users and assist them with IT questions and technical issues.
- You are responsible for the installation, setup, and configuration of clients and IT workstations.
- You perform software installations, updates, and client patching.
- You assist with password resets and other user inquiries.
- You manage our Mobile Device Management (MDM) solutions, particularly Cisco Meraki and Jamf.
- You assist with the maintenance and troubleshooting of server hardware.
- You are responsible for support of projectors and presentation technology.
- You assist our employees with hardware and software issues and find suitable solutions.
- You carry out hardware relocations and site changes, ensuring a smooth implementation.
- You document your activities and handle support requests reliably and solution-oriented.
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Our expectations of you
Qualifications
- You have very good written and spoken German skills.
- You possess strong communication skills and communicate confidently and clearly.
- You have a strong service and customer orientation and place the needs of our users at the center.
- You present yourself in a friendly, open, and helpful manner.
- You are characterized by good organizational skills and a structured way of working.
- You approach problems in a solution-oriented and independent manner.
- You are good at prioritizing your tasks and have good time management skills.
- You work reliably and keep an overview even when handling multiple requests.
- You possess a valid Class B driver's license.
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What we offer
- Flexible working hours and remote work
- 30 days of annual leave
- A company car (also for private use) and a fuel card
- Modern workplace equipment from Apple
- Subsidy for Company Pension Scheme
- Meal vouchers as opportunities for salary optimization
- Significantly discounted clearance sale of used work devices (e.g., MacBooks, iPads, etc.) that are no longer part of the device lifecycle
- Corporate Benefits
- Attractive team member referral bonuses of €2,000
- Individual training and development opportunities (sales training, product training, internal (short-term) training)
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Benefits
Work-Life-Integration
Job Locations
About Your Employer
REDNET AG
REDNET is a leading provider of IT equipment for public contractors in Germany - including schools, universities and government agencies. For over 15 years, we have enjoyed the trust of our customers and are one of the 50 largest system houses in Germany.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
IT Supporter Onsite
- Location
- Karlsruhe
- Working Model
- Onsite
- Diversity
- Open for all genders
