Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Bonn
- Working Model
- Onsite
Job Summary
You handle IT incidents and user requests, diagnose and fix problems, escalate complex issues, document tickets, install and configure software and hardware, support IT projects and train users on MS Office and common OS.
Job Technologies
Your role in the team
- You take on the intake and handling of IT incidents and support requests from employees.
- You perform error analysis and bug fixes and forward complex problems to the appropriate specialist departments.
- You document and maintain support cases in the ticketing system.
- You install and configure software and hardware and support IT projects.
- They train employees in the use of IT systems and applications.
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Our expectations of you
Education
- You have completed IT training or an equivalent qualification.
Qualifications
- You have very good German language skills; English proficiency is advantageous.
- You handle MS Office and common operating systems confidently.
- You bring analytical thinking, strong communication skills, and the ability to work in a team.
Experience
- Some experience in IT support or help desk is advantageous.
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Benefits
Work-Life-Integration
Topics that you deal with on the job
Job Locations
This is your employer
Aschert & Bohrmann GmbH
Aschert & Bohrmann GmbH is an experienced recruiting agency specializing in personnel selection and placement. Its strong team ensures competent advice and quick filling of positions.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
Helpdesk Supporter
- Location
- Bonn
- Working Model
- Onsite
- Diversity
- Open for all genders
