Job
- Level
- Experienced
- Job Field
- IT, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Dresden
- Working Model
- Onsite
Job Summary
In this role, you will enhance the Configuration Management Database (CMDB), coordinate quality assurance, and integrate the CMDB into relevant IT processes to create an accurate reference for IT services.
Job Technologies
Your role in the team
- As an IT Service Configuration Manager, you will assume technical responsibility for the development, governance, and utilization of our Configuration Management Database (CMDB).
- Your task is to establish and further develop the CMDB as a high-quality, central reference for IT services, systems, and dependencies.
- You design the CMDB structure, define modeling and maintenance concepts, and coordinate them with IT operations, business units, and other stakeholders.
- You ensure accountability in maintenance, coordinate quality assurance processes, and guarantee the use of the CMDB for IT processes (e.g., Change, Incident, Audit, Monitoring).
- Furthermore, you develop interfaces to connected systems (e.g., monitoring or reporting tools) and ensure that the CMDB can be used as a structured reference source for other IT solutions—without taking on operational monitoring tasks yourself.
- Development, enhancement, and governance of the CMDB data model.
- Definition and enforcement of modeling and maintenance guidelines.
- Coordination of regular quality and plausibility checks.
- Consulting and enablement of IT and business units in decentralized maintenance.
- Integration of the CMDB into IT processes (e.g., ISMS, Change, Audit).
- Provision of CMDB structures as a reference for connected systems.
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Our expectations of you
Education
- Completed degree in Computer Science / Business Informatics, IT Management, or a comparable qualification.
Qualifications
- Knowledge in the development and operation of IT system landscapes (hardware, operating systems, services).
- Familiarity with CMDB concepts, data models, and relationship views.
- Analytical competence and the ability to communicate complex issues clearly.
- Communication and moderation skills in collaboration with specialist departments.
- Very good knowledge of German (at least B2 level).
Experience
- Experience with ITSM or IT Governance processes (e.g., CMDB, SACM, Change, Incident).
- Ideally, experience with i-doit or comparable CMDB/ITSM tools.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Topics that you deal with on the job
Job Locations
This is your employer
Robotron Datenbank-Software GmbH
As an Oracle Platinum Partner, Robotron is particularly specialized in the area of Engineered Systems and offers high performance capabilities. We design and implement highly available high-performance systems based on Engineered Systems.
Description
- Company Size
- 50-249 Employees
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
IT Service Configuration Manager
- Location
- Dresden
- Working Model
- Onsite
- Diversity
- Open for all genders
