Job
- Level
- Experienced
- Job Field
- Support, IT
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Solingen
- Working Model
- Onsite
Job Technologies
Your role in the team
- Acceptance of faults and service requests by phone, email and ticket system
- Qualification, analysis and timely resolution of incoming faults
- Installation, configuration and commissioning of client systems
- Creation of documentation and maintenance of the knowledge database
- Routine administrative activities (system monitoring, adjusting quotas, issuing authorizations, etc.)
- Timely implementation of IT relocations (clients and peripherals)
- Working on databases (SQL & dBase)
- Configuration of KT readers, routers and firewalls.
This text has been machine translated. Show original
Our expectations of you
Qualifications
- Safe handling of Microsoft operating systems (from Windows 7) and Microsoft Office (from 2010)
- Good knowledge of Microsoft Active Directory
- Good knowledge of current end devices in the client-server area, especially desktop PCs, notebooks, mobile devices and printers
- Basic knowledge of Microsoft Exchange 2013/2016
- You are a communicative personality and enjoy helping people with your work
- A high degree of initiative, commitment, flexibility and the ability to work in a team
- Above-average communication skills and pronounced service orientation
- Very good knowledge of spoken and written German
- Certifications (MCSA/ITIL) are an advantage.
Experience
- At least 3 years of professional experience in 1st and 2nd level support for hardware and software faults
- Experience with ticket and remote maintenance systems
This text has been machine translated. Show original
Job Locations
Location Solingen
Nordrhein-Westfalen
Germany
This is your employer
Solingen
Solingen ist eine kreisfreie Großstadt im Regierungsbezirk Düsseldorf in Nordrhein-Westfalen. Solingen gehört zum Bergischen Land und zum Bergischen Städtedreieck, die Stadt ist zudem Bestandteil der Metropolregion Rheinland und des Landschaftsverbands Rheinland.
Description
- Company Size
- 50-249 Employees
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Public Service, Unions
IT Support 2nd Level 1st Level
- Location
- Solingen
- Working Model
- Onsite
