Job
- Level
- Experienced
- Job Field
- IT, System, Product
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Erlangen
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you analyze clinical processes and develop best practices with clients, support implementations, conduct training sessions, and implement measures for continuous improvement of software solutions.
Your role in the team
- Professional consulting & process optimization: You analyze clinical processes and requirements, develop best practices together with our clients, and advise them on the further development of their application within the individual usage context.
- Implementation & Enablement: You support the deployment, pilot phases, and rollouts of our solutions, ensuring sustainable usage. Through training, workshops, and key-user concepts, you empower users to independently and successfully utilize the solutions.
- Data analysis & continuous improvement: Using relevant KPIs, you evaluate the success of our solutions, derive improvement measures, and provide valuable customer feedback as well as best practices to internal teams.
- Cross-functional collaboration: Together with the Application Engineer (Technical) and the Account Executive (Sales), you will shape comprehensive customer support and contribute to the continuous development of our solutions.
- Stakeholder Management & Customer Support: You build trusting relationships with users and relevant stakeholders, support our customers in daily operations, and ensure high service quality and long-term customer satisfaction.
- Cross- & Upselling: You identify potential for expanding existing customer relationships and work closely with the sales team to create additional value for our clients.
- Customer Development: You ensure that our solutions realize their full potential in everyday clinical practice, analyze usage, identify optimization opportunities, and support our customers sustainably in their ongoing development.
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Our expectations of you
Education
- Completed degree or equivalent qualification, ideally in a medical, business administration, or technical environment
Qualifications
- Good understanding of clinical processes and workflows in healthcare
- Ability to analyze technical requirements in a structured manner and communicate them clearly
- High customer orientation and strong communication skills
- Structured, autonomous, and solution-oriented working style
- Team orientation and enthusiasm for cross-departmental collaboration
- Willingness to travel regularly within the DACH region, especially for client meetings, training sessions, and project phases
Experience
- Experience in customer consulting, training, or handling complex software solutions
- Ideally experience with digital applications in the healthcare environment
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What we offer
- With the option of flexible working hours (40 hours/week for full-time) and remote work within Germany, you can shape your individual working style.
- Use state-of-the-art hardware, which we will of course provide for you.
- A family-owned, internationally operating company - Be part of our digital transformation and actively shape the future of healthcare.
- Join us in pioneering innovations in the field of digitalization and setting new standards together.
- Experience a New Work culture of participation - with us, empowerment and respectful interaction are at the core.
- Benefit from personalized offerings of Thieme.ACADEMY that enhance your strengths and advance your personal development.
- Benefit from a variety of health and sports offerings.
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Topics You Will Work On
Job Locations
About Your Employer
Thieme GmbH
Thieme GmbH, founded in 1960, is a family-owned company specializing in printing systems and plastic components. With a strong market position and over 350 employees worldwide, it offers diverse career opportunities.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Print, Paper, Packaging
Application Specialist
- Location
- Erlangen
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
