Job
- Level
- Experienced
- Job Field
- IT, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Dusseldorf
- Working Model
- Onsite
Job Summary
In this role, you will support employees through hands-on and remote IT assistance, manage user access, and improve IT service delivery using tools like Google Workspace and Okta in a modern cloud environment.
Job Technologies
Your role in the team
- We are looking for an experienced IT Operations Specialist to join our End User Services team and support employees across our global organization.
- In this role, you will provide hands-on and remote IT support, help manage user access and workplace tools, and contribute to reliable day-to-day IT service delivery across our offices and remote teams.
- You will work in a modern, cloud-first environment built around tools such as Google Workspace, Okta, Microsoft 365, Slack, Kandji, Intune, and other SaaS platforms, while collaborating closely with colleagues across the IT Operations department.
- This role is a good fit for someone who enjoys solving practical problems, working independently, communicating clearly with users and stakeholders, and improving how IT services are delivered.
- Provide hands-on IT support for employees across different offices and remote locations, covering hardware, macOS/Windows, SaaS applications, user access, and day-to-day workplace tools.
- Support onboarding and offboarding activities, including device preparation, account/access readiness, and related user support activities.
- Support local hands-on workplace technology needs, including workplace setup, meeting room technology, video conferencing, and AV equipment support.
- Troubleshoot endpoint-related user issues and device provisioning activities in close collaboration with Infrastructure Operations.
- Take ownership of assigned requests, communicate clearly with users, and ensure timely follow-up until resolution or proper escalation.
- Support day-to-day administration of core workplace platforms such as Google Workspace, Microsoft 365, Okta, and other SaaS workplace tools.
- Support user provisioning, access changes, group membership, and basic configuration tasks according to defined processes.
- Troubleshoot user-facing issues related to login, access, SSO, MFA, and application availability.
- Assist with SaaS application support, basic workflow improvements, and workplace automation initiatives that help reduce manual workload.
- Manage and resolve IT support requests through the company's IT service management platform, ensuring clear ownership, timely follow-up, and proper escalation when needed.
- Maintain accurate asset records, documentation, and knowledge base content to support consistent service delivery.
- Contribute to process improvements, standardization, and simple automation initiatives that reduce manual work and improve the employee IT experience.
- Identify recurring issues and suggest practical improvements to tools, workflows, and support processes.
- Help ensure reliable, responsive, and consistent End User Services delivery across office and remote environments.
- Support the continuous improvement of documentation, standardization, and operational maturity over time.
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Our expectations of you
Qualifications
- Vertrautheit mit User-Provisioning, Zugriffsverwaltung, SSO, MFA, IdP-Konzepten sowie grundlegende Fehlerbehebung bei Login- oder Zugriffsproblemen.
- Grundlegendes Verständnis von Endpoint-Management-Konzepten, Netzwerktechnologien und Tools wie Kandji, Intune oder Jamf.
- ITIL Foundation knowledge is a strong advantage.
- Strong troubleshooting skills, with the ability to solve practical problems independently and escalate when needed.
- Clear communication skills, a service-oriented mindset, and the ability to manage expectations with users and stakeholders.
- Structured and proactive way of working, with strong ownership, accountability, and prioritization.
- English proficiency is required, as this role operates in an international working environment.
- German language skills are considered a plus.
Experience
- Proven experience in IT Operations or IT Support within a modern cloud-first environment.
- Hands-on experience supporting macOS, Windows, SaaS applications, and common workplace tools.
- Experience supporting workplace and identity platforms such as Google Workspace, Microsoft 365, and Okta.
- Experience working with ITSM tools like Jira, support processes, documentation, and knowledge base content.
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What we offer
- This role requires regular on-site presence in one of our office locations (Berlin or Düsseldorf - minimum 3 days per week in the office).
- Applicants must have the legal right to work in Germany. Visa sponsorship is not available for this role.
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Benefits
Work-Life-Integration
Topics that you deal with on the job
Job Locations
This is your employer
tonies® - Boxine GmbH
We are the Boxine GmbH from Düsseldorf. We produce figurines that we call Tonies. Together with our award-winning playback device - the Toniebox - listening and playing merge into an interactive experience that brings together children, parents and grandparents.
Description
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Industry, Production, Trade
IT Operations Specialist - End User Services
- Location
- Dusseldorf
- Working Model
- Onsite
- Diversity
- Open for all genders
