Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Ilsfeld
- Working Model
- Onsite
Job Summary
In this role, you will provide on-site support to end users for software and hardware issues, perform installations, and manage logistics and inventory to ensure smooth technology usage.
Your role in the team
- Role: On-Site Support Engineer
- Role designation: Technical Support Engineer
- Maintain applications, operating systems, and PC hardware components.
- Resolve incidents in accordance with defined Service Level Agreements.
- Provide end-user support on-site
- Perform software staging, including preparation, installation, and configuration.
- Handle logistics, manage inventory, and deliver equipment and services.
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Our expectations of you
Qualifications
- Valid Class B Driver's License - Mandatory
- Willingness to travel to client locations
- Language Proficiency - Professional fluency in both German and English (C1 level).
- Familiarity with EUC (End-User Computing) environments.
- Providing enrollment support to users after the setup of a new device (e.g., as part of the 'New Joiner Process')
- Supporting users during the MFA setup process (Authenticator, YubiKey, etc.)
- Solid understanding of Microsoft products and competing solutions.
- Problem-Solving Skills - Ability to resolve incidents, fulfill requests, and manage changes within defined SLA guidelines.
Experience
- Experience - Prior experience in a customer-facing end-user support role (e.g., Helpdesk Technician, Desktop Support Specialist).
- Experience with software and operating system installations and support.
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Job Locations
About Your Employer
Infosys Consulting
Infosys Consulting is a management consulting and IT consulting practice within the larger Infosys organization, specializing in strategy, IT transformation, change management and business analytics.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Consulting, Internet, IT, Telecommunication
Employer reviews
by devworkplaces.com
Total
(1 Review)4.5
Culture
4.7Career Growth
5.0Workingconditions
4.0Engineering
4.4
Technical Process Specialist
- Location
- Ilsfeld
- Working Model
- Onsite
- Diversity
- Open for all genders
