Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Cologne
- Working Model
- Onsite
Job Summary
In this role, you will handle 1st-level support requests, analyze and resolve technical issues, install hardware and software, and optimize operational processes within the IT department.
Your role in the team
- Independent handling of requests and incidents at 1st level via phone, email, and ticket system.
- Analysis of errors, independent resolution, and documentation.
- Installation and configuration of hardware and software (servers, desktops, notebooks, etc.) and troubleshooting potential issues.
- Installation and configuration of new hardware (PC, laptop, tablet, smartphone).
- Management of servers, networks, computers, and printers.
- Support of external service providers in the implementation of IT topics.
- Participation in cross-functional IT projects, optimization of operational processes and structures.
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Our expectations of you
Education
- Successfully completed vocational training as an IT specialist (m/f/d) or a comparable qualification.
Qualifications
- Strong technical understanding and high IT affinity.
- Analytical and problem-solving skills and a high degree of organizational talent.
- Strong service and customer orientation.
- Reliable and self-reliant work ethic.
Experience
- Initial professional experience in the aforementioned area of responsibility.
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Benefits
Work-Life-Integration
Job Locations
This is your employer
Aschert & Bohrmann GmbH
Aschert & Bohrmann GmbH is an experienced recruiting agency specializing in personnel selection and placement. Its strong team ensures competent advice and quick filling of positions.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
IT Specialist with focus on IT Helpdesk
- Location
- Cologne
- Working Model
- Onsite
- Diversity
- Open for all genders
