Job
- Level
- Lead
- Job Field
- IT, Network, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Elmshorn
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you manage the stable and service-oriented onsite IT operations, lead and develop the onsite team, and ensure quick handling of IT requests while continuously improving processes.
Job Technologies
Your role in the team
- As Team Lead Onsite IT Operations (m/f/d), you are responsible for the stable, secure, and service-oriented IT operations at our locations and lead our onsite IT team both technically and disciplinarily.
- Your team handles the technical processing on-site and works closely with our Service Desk, which serves as the central first point of contact for receiving inquiries and forwarding them to your team.
- Your focus is on the operational daily business: You ensure that IT support runs smoothly and that on-site production does not come to a halt.
- You develop your team further, ensure clear prioritization in daily operations, and make sure that disruptions are resolved quickly and sustainably.
- In this role, you will work closely with internal departments as well as external partners to ensure consistent standards and high availability of our systems.
- You lead and develop our onsite IT team both professionally and disciplinarily, ensuring clear prioritization in daily operations.
- You ensure a stable, secure, and high-performance IT operation at our locations and are responsible for escalation in case of critical disruptions.
- You plan and manage your team's capacity, including shift scheduling, substitution arrangements, and prioritization of requests received from the Service Desk.
- You are responsible for the continuous improvement of technical fault handling as well as the associated processes and standards.
- You ensure close coordination and smooth handover processes with the Service Desk to guarantee continuous handling of inquiries.
- You ensure that onboarding, offboarding, and asset management run smoothly and consistently across all locations.
- You assist in the implementation of new systems, rollouts, or IT projects at the locations.
- You work closely with internal teams (e.g., IT security, network) as well as external service providers and ensure consistent standards.
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Our expectations of you
Education
- You have completed training or studies in the field of computer science, IT system administration, or a comparable qualification, and you bring several years of experience in IT support or system administration.
Qualifications
- You have good knowledge in the administration of Windows clients (ideally also macOS) as well as Active Directory / Microsoft 365.
- You possess basic knowledge of common network technologies (e.g., LAN, WLAN, VPN) as well as an understanding of IT security concepts.
- You are experienced in handling ticketing systems as well as monitoring and documentation tools.
- Ideally, you have already worked in a manufacturing company.
- You work in a structured, solution-oriented, and hands-on manner, have a good sense of prioritization, and communicate confidently in German and English.
Experience
- You have proven professional and disciplinary leadership experience in the IT environment.
- You have experience working with hardware, peripherals, and troubleshooting client and network issues.
- You have experience in operating and managing virtualization environments (e.g., VMware ESXi) as well as backup solutions (e.g., Veeam).
- Ideally, you have experience in rollout or project environments.
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What we offer
- Start: Immediately.
- Level: Team Lead.
- Location: Elmshorn, hybrid.
- Working hours: Full-time (40 hours/week).
- Depending on where you join us, you can expect different benefits, including:
- Attractive employee discounts on products from ESN & More.
- Flexible working hours & home office options.
- Mobility & Fitness allowances (e.g., Wellpass, Deutschlandticket).
- Company pension scheme.
- Workation options and more.
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Benefits
Work-Life-Integration
Topics You Will Work On
Job Locations
About Your Employer
The Quality Group GmbH
Wir sind einer der führenden Anbieter von unternehmensweiter und zukunftsorientierter Beratung und von Lösungen für die Optimierung und Strukturierung von Geschäftsprozessen, Informationen, Dokumentationen und Verantwortlichkeiten.
Description
- Company Size
- 50-249 Employees
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Team Lead Onsite IT Operations
- Location
- Elmshorn
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
