Job
- Level
- Experienced
- Job Field
- Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Essen
- Working Model
- Hybrid, Onsite
Job Technologies
Your role in the team
- Whether online or at our customers' premises: You will provide application support when it comes to technical questions that exceed 1st level support due to their complexity.
- Not only do you process support requests (service requests) and get to the bottom of error messages (incidents), but you also monitor and maintain running systems (monitoring).
- You open and manage tickets for previously undocumented problems and work closely with your colleagues from 3rd level support to solve even more complex problems together.
- In this context, you coordinate with different departments, system administrators, network specialists and software manufacturers.
- With your specialist knowledge, you will also support us in change management: Here you will plan, implement and support system updates until they are successfully integrated into operational operations.
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Our expectations of you
Education
- Completed studies in computer science, business informatics or software technology, alternatively technical training, e.g. B. to become an IT specialist with professional experience
Qualifications
- In-depth knowledge of supporting current Windows applications, operating systems (client, server, databases) and interfaces
- Confident handling of Linux or Unix systems and databases
- In-depth know-how with (Oracle) databases and SQL queries
- Personally, we particularly like your strong social skills and customer orientation as well as your analytical approach to processing inquiries.
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Benefits
Food & Drink
Work-Life-Integration
Health, Fitness & Fun
Job Locations
Location Essen
Nordrhein-Westfalen
Germany
This is your employer
Bechtle AG
Bechtle is a leading IT company in Europe and operates around 70 system houses in Germany, Austria and Switzerland. The e-commerce companies in 14 countries ensure reliable IT services and enable companies to fully exploit their potential
Description
- Company Size
- 50-249 Employees
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Consulting, Internet, IT, Telecommunication
Dev Reviews
by devworkplaces.com
Total
(2 Reviews)4.1
Engineering
4.0Workingconditions
4.5Career Growth
4.0Culture
4.2
2nd Level IT Support Windows Linux
- Location
- Essen
- Working Model
- Hybrid, Onsite
