Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Lengerich
- Working Model
- Onsite
Job Summary
In this role, you are the first point of contact for customer inquiries, logging them in the ticketing system and coordinating their processing with internal departments, including order management and project support.
Job Technologies
Your role in the team
- You are the primary contact in the service department for our internal and external customers (focus: North America) and record their inquiries in our ticketing system.
- You coordinate and process the requests in collaboration with our internal departments.
- You assist with order processing for our service products, including preparing quotes, clarifying inquiries, confirming orders, invoicing, etc.
- You work closely with our customers as well as sales and service partners (representatives and HUBs), with a focus on North America.
- They perform special tasks in the Service department and support as well as accompany projects.
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Our expectations of you
Education
- You have completed a commercial or technical vocational training.
Qualifications
- You are an organizational talent, know how to prioritize tasks, and have a solution-oriented work approach.
- You have good MS Office skills and are familiar with common ERP and ticketing systems.
- You possess good knowledge of English; additional foreign languages are desirable.
Experience
- You have professional experience in the commercial sector and are proficient in dealing with customers in a service environment.
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Benefits
Work-Life-Integration
Job Locations
This is your employer
Ingenieurbüro Gullert & Wilke AUTOMOTIVE GmbH
The engineering office Gullert & Wilke was founded in 1977 and is today, with its subsidiary companies KONTEC GmbH, GWS GmbH and IGW AUTOMOTIVE GmbH, a nationally recognized company for demanding engineering services. Around 250 qualified, committed engineers, technicians and technical product designers work within the IGW company group on creative, effective and cost-conscious solutions - to the satisfaction of its customers.
Description
- Founding year
- 1977
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Industry, Production
Service Clerk 1st Level Support
- Location
- Lengerich
- Working Model
- Onsite
- Diversity
- Open for all genders
