Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Halle
- Working Model
- Onsite
Job Summary
In this role, you handle user inquiries in 1st-level support via phone and email, diagnose technical issues, document support requests in the ticketing system, and escalate complex problems to the appropriate support levels.
Job Technologies
Your role in the team
- Processing user inquiries in 1st-level support via phone, email, and ticket system.
- Telephone support for technical inquiries as well as initial diagnosis and fault analysis.
- Recording, documenting, and tracking support requests in the ticketing system.
- Qualified escalation of complex disruptions and inquiries to the appropriate support levels.
- Ensuring a service-oriented and solution-oriented support for users while adhering to defined Service Levels (SLAs).
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Our expectations of you
Qualifications
- Basic technical understanding in the IT environment as well as interest in digital technologies.
- Proficient handling of Windows environments and standard Office applications.
- Professional, service-oriented communication as well as strong customer and service orientation.
- Very good spoken and written German skills as well as a fluent command of the language.
- Commitment, reliability, and a high level of service orientation complete your profile.
Experience
- Initial experience in end-user support or User Help Desk as well as familiarity with common IT systems is desirable.
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What we offer
- A secure job in a family-friendly company of the Sparkassen-Finanzgruppe.
- 30 vacation days and home office for your work-life balance.
- Enjoy the benefits of our in-house collective agreement with asset-building services and additional perks.
- As a family-friendly company, we subsidize daycare and after-school care.
- You will receive a monthly mobility allowance of €70 to cover your travel expenses.
- Job bike leasing, sports programs, as well as corporate health management.
- Regular employee events and shared experiences to strengthen team spirit.
- Advantages of our S-Travel World with a 5% travel price refund as well as shopping discounts on various products, services, tickets, and much more.
- In-house training sessions of our academy as well as individual external further education for personal and professional development.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Job Locations
This is your employer
S-Markt & Mehrwert GmbH & Co. KG
S-Markt & Mehrwert GmbH & Co. KG is a central service company of the Sparkassen-Financial Group, specializing in market and added value services. With over 1,300 employees, the company offers a wide range of services in the financial sector.
Description
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Banking, Finance, Insurance
User Help Desk employee
- Location
- Halle
- Working Model
- Onsite
- Diversity
- Open for all genders
