Job
In this role, you monitor Microsoft 365 services, analyze service incidents, automate tasks using PowerShell, and optimize operational processes to ensure stable and high-quality IT operations.
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Your role in the team
- You monitor Microsoft 365 services and help ensure stable, highly available, and secure operations.
- You analyze complex service incidents, identify root causes, and develop sustainable solutions based on defined operational processes, runbooks, and troubleshooting guides.
- You administer Microsoft 365 services and use PowerShell or comparable scripting technologies to standardize and automate recurring operational tasks.
- You optimize operational processes, documentation, workflows, and service quality based on your experience in day-to-day operations.
- You work closely with internal teams, Microsoft, and Delos Cloud, share your knowledge, and support structured onboarding and the professional development of the team.
- If needed, you’ll participate in an on-call rotation to handle urgent incidents or system-critical updates.
Our expectations of you
Education
- You have completed vocational training as an IT specialist in system integration or an equivalent IT qualification.
Qualifications
- Practical experience with PowerShell or comparable scripting technologies.
- Clear and reliable communication in German and English.
- Curiosity, a sense of ownership, and a willingness to learn, enabling you to continuously deepen your knowledge of individual Microsoft 365 workloads and the operation of secure cloud environments.
Experience
- Practical experience operating and administering Microsoft 365 environments.
- Experience operating complex, business-critical IT systems, as well as systematically analyzing and resolving incidents.
What we offer
- What matters most to us is your motivation to learn new things—not that you already know how to do everything perfectly.
- Even if you don’t meet all our requirements, don’t hesitate to apply. We place great importance on our employees’ professional development, offering you a wide range of opportunities within our company.
Benefits
Health, fitness & fun
Work-Life-Integration
Food & drink
Topics you will work on
Job locations
About your employer
Bertelsmann is a multinational enterprise that functions in roughly fifty countries across the globe. It comprises of RTL Group, Penguin Random House (a trade book publisher), Gruner + Jahr (magazine publishing firm), BMG (music business entity), Arvato service provider, Bertelsmann Printing Group, Education Division and lastly Bertelsmann Investments – an extensive array of investment funds.
- 250+ Employees
- 1835
- Established Company
- Onsite, Hybrid, Full Remote
- Media, Publishing
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