Job
In this role, you will be the first point of contact for technical inquiries, document issues, create support tickets, test products, and analyze support reports for process optimization.
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Job technologies
Your role in the team
- You are the primary contact (in German and English) for internal inquiries regarding technical and product issues and ensure that each request reaches the appropriate team.
- You ask the right questions, gather all relevant information in a structured manner, and actively support product managers in creating qualified support tickets.
- You design and optimize the technical support process by documenting common problems and solutions – and create and maintain training materials for internal teams.
- You create monthly reports with well-founded insights into support cases, trends, and optimization potentials.
- You manually test our products (including the mobile app), document and escalate identified bugs, and contribute to the development of manual test scripts.
Our expectations of you
Education
- You are a registered student of computer science or a comparable degree program at a university in Berlin or the surrounding area.
Qualifications
- Fluent German (C2) and English (C1).
- Independent, structured way of working - you can quickly familiarize yourself with our business model and our product line.
- Technical understanding: you quickly grasp connections and identify optimization potentials in products and processes.
- Strong communication skills and confident presence in front of both technical and non-technical audiences.
- Excellent writing skills for creating meaningful documentation and training texts.
What we offer
- From Day 1, you will play a key role with us, as we want to revolutionize the European automotive market together with you.
- You work in an agile environment with flat hierarchies.
- Your development is the focus! Benefit from comprehensive onboarding programs, regular feedback cycles, and advancement opportunities.
- Become part of our COS team and enjoy lots of fun, many great team events, and our unique COS team spirit.
- A work environment where everyone feels comfortable and accepted as they are is absolutely central for us.
Benefits
Health, fitness & fun
Topics you will work on
Job locations
About your employer
CarOnSale is an innovative company based in Berlin that focuses on the digitalization of the automotive market. The company's platform ensures that the trading process for commercial dealers is clearer and more efficient. CarOnSale positions itself as a pan-European B2B marketplace aimed at professionals in the used car sector.
- Startup
- Onsite, Hybrid
- Vehicle Manufacturing, Supplier
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