Job
In this role, you will handle 1st-level support inquiries, resolve IT issues, support hardware and software, and document all processes and solutions clearly and understandably for end-users.
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Your role in the team
- As an IT Support Specialist (m/f/d) near Mindelheim, you are the first point of contact for IT-related questions and issues. In 1st-level support, you ensure that employees receive clear solutions quickly and can continue their work reliably.
- Receiving, evaluating, and categorizing incoming support requests via phone, email, or the ticketing system.
- Handling hardware and software requests, including Windows operating systems, Microsoft applications, printers, and mobile devices.
- Handling tickets and clearly documenting all work steps in the documentation management system.
- Installation, configuration, and support of hardware and software at designated workstations.
- Support with user accounts, permissions, and common access issues.
- Escalation of more complex requests to Second-Level Support, along with the structured handover of all relevant information.
- Contribute your own proposed solutions to continuously improve the reliability and efficiency of IT support and software operations.
Our expectations of you
Education
- For the IT Support Specialist (m/f/d) position, we are looking for a service-oriented candidate with technical aptitude, a conscientious approach to work, and a passion for providing direct support to users. This role is also suitable for entry-level candidates with completed IT training.
- Completed vocational training in IT, for example as an IT specialist, or an equivalent qualification.
Qualifications
- Good knowledge of Windows operating systems and Microsoft applications.
- Basic knowledge of networking, hardware, IT infrastructure, and software.
- Interest in systematically handling tickets and maintaining thorough documentation.
- Strong service orientation and the ability to explain technical concepts clearly.
- Analytical, reliable, and structured approach to troubleshooting and solution development.
- Excellent communication skills and a strong team spirit when working with users and Second-Level Support.
- Good command of German, both spoken and written, as well as a strong sense of responsibility when managing user accounts and permissions.
- Working hours: Full-time.
- Shift patterns: day shift.
Experience
- Initial hands-on experience in IT support or a help desk is an advantage, but is not a strict requirement for motivated entry-level candidates.
What we offer
- The IT Support Specialist (m/f/d) position offers you long-term career prospects, an appreciative work environment, and compensation with additional benefits.
- Fair, performance-based compensation between €45,000.00 and €55,000.00 gross per year.
- Compensation in accordance with the collective bargaining agreement.
- Corporate benefits with attractive offers for employees.
- Structured onboarding with a supportive team.
- Recognition and trust in everyday work.
- A secure job in a family-owned business.
- Interesting IT projects and varied tasks in 1st-level support.
- Vacation and Christmas bonuses.
- Participation in the company’s success and tax-free benefits in kind.
Benefits
Work-Life-Integration
Health, fitness & fun
Higher take-home pay
Job locations
More about the recruiting agency
TimePartner Group GmbH is an established company in the field of personnel services, specializing in providing tailored and reliable personnel solutions. With over 6,000 employees and around 100 branches nationwide, TimePartner is one of the leading providers in the German market.
- Recruiting Agency
- Full Remote, Hybrid, Onsite
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