Job
- Level
- Experienced
- Job Field
- IT, System
- Employment Type
- Part Time
- Contract Type
- Permanent employment
- Location
- Pforzheim
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will be the technical contact for cloud telephony systems, implementing customer-specific solutions, optimizing existing configurations, and ensuring the quality of VoIP setups.
Job Technologies
Your role in the team
- You are the central technical contact for our customers regarding our cloud telephone system reputatio CallManager.
- Your focus is on the technical implementation of cloud telephone systems, the setup of customized solutions for clients, and the proactive further development of existing configurations.
- Setup and expansion of cloud phone systems for our clients.
- Configuration of call flows, call forwarding, integrations, and AI functions.
- Implementation of customer-specific requirements including adjustments and optimizations of the cloud telephony environment.
- Technical analysis and quality assurance for deviations in VoIP setups, network components, and end devices (e.g., IP phones, routers, switches).
- Technical consulting and collaboration with internal teams such as sales, project management, and product development.
- Active further development of our technical standards and best practices in the field of cloud telephony.
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Our expectations of you
Education
- Completed training in the IT field (e.g., IT specialist for system integration) or a degree in (business) informatics or comparable.
Qualifications
- Good knowledge of VoIP technologies, SIP-based communication, and network analysis (e.g., with Wireshark).
- Proficient handling of common network components such as routers, switches, and firewalls.
- Very good written and spoken German skills (at least C1).
- Structured, independent, and solution-oriented working style as well as enjoyment of collaboration in interdisciplinary teams.
Experience
- Experience in the technical implementation and further development of IT or telecommunications solutions - ideally in the areas of VoIP / Cloud Telephony.
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What we offer
- Permanent position with attractive pay in a recession-proof industry.
- Company pension scheme & asset-building benefits.
- Flexible working hours and the possibility for remote work and part-time arrangements by arrangement.
- Highest quality work equipment in a dreamlike Art Nouveau villa.
- State-of-the-art digital infrastructure, ergonomic workplaces.
- Good public transport connections and free parking right in front of the door.
- Unforgettable team events such as after-work events, excursions & more.
- Support from an onboarding buddy during the probation period.
- Goal-oriented, appreciative leadership style.
- No dress code.
- Annual training budget.
- Flat hierarchies and short decision-making paths that enable active participation in shaping one's own work and offer the opportunity to contribute ideas and take responsibility.
- Special conditions at a high-quality local fitness studio.
- Company runs and sports groups.
- Regular massage days at the workplace.
- Weekly changing snack and fruit basket.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Topics You Will Work On
Job Locations
About Your Employer
reputatio AG
Reputatio AG specializes in telecommunications and cloud infrastructure services. The company supports businesses in their digital transformation with reliable communication solutions from its ISO-certified data centers in Germany.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
IT specialist system integration
- Location
- Pforzheim
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
