Job
- Level
- Experienced
- Location
- Holzgerlingen
- Working Model
- Hybrid, Onsite
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you process customer inquiries in the ticketing system, perform troubleshooting on Windows Server, macOS, and container systems, and document solutions while providing phone support to customers.
Job Technologies
Your role in the team
- In the ticketing system, you handle the customer inquiries and support tickets assigned to you independently and end-to-end - from prioritization and analysis to error diagnosis, successful resolution, and traceable documentation.
- For troubleshooting, you will access customer environments (Windows Server, macOS, and container systems) and perform technical tasks such as managing services and permissions, SQL queries, as well as product installations and configurations.
- You support our customers via the hotline and provide them with expert advice regarding our software solution charly.
- You maintain and expand our knowledge database and create support documentation and FAQs.
- In the team, you support each other and you accompany new colleagues during their onboarding.
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Our expectations of you
Education
- You have completed training as an IT specialist (m/f/d), e.g., in system integration, or hold a comparable qualification in the IT field.
Qualifications
- You are familiar with operating systems, server environments, as well as fundamental network and infrastructure topics.
- You analyze technical problems in a structured manner and find pragmatic solutions.
- An independent working style, service orientation, and enjoyment of customer contact characterize you.
- Fluent German skills complete your profile.
Experience
- You have already gained experience in technical support, system administration, or a comparable IT environment.
- Ideally, you have experience with virtualization solutions, container technologies, or scripting.
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What we offer
- After your onboarding, you will have the opportunity to work remotely up to 3 days a week.
- On the days spent together in the office, personal exchange, good collaboration, and genuine team spirit are at the forefront.
- Take advantage of the opportunity to work remotely from abroad temporarily - for even greater flexibility in shaping your daily work routine.
- We are an owner-managed company with short communication channels, an open feedback culture, and a warm team spirit.
- Joint office days, regular celebrations, and cross-departmental team events strengthen our cohesion.
- A mentor and a buddy will support you from day one with advice and assistance, helping you settle in.
- After your probation period, you can lease your desired bicycle or e-bike at attractive conditions.
- With various health offerings, we support your physical well-being and a healthy workday.
- Look forward to exciting projects, plenty of creative freedom, and collaboration within a motivated team.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Higher Take-Home Pay
Job Locations
About Your Employer
solutio GmbH & Co. KG Zahnärztliche Software und Praxismanagement
The solutio GmbH & Co. KG has been successfully developing the practice management software charly for over 25 years, closely aligned with the everyday work of dentists. With around 130 "Solutians", the family-run medium-sized company supports over 3,300 dental practices and more than 27,000 licenses in five countries.
Description
- Company Size
- 50-249 Employees
- Founding Year
- 1992
- Company Type
- Digital Agency
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Employer reviews
by devworkplaces.com
Total
(1 Review)3.3
Culture
3.5Career Growth
3.0Engineering
2.8Workingconditions
4.0
technical support staff
- Location
- Holzgerlingen
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
