Job
In this role, you support employees in first and second level support, install and configure hardware and software, and document IT incidents to ensure a smooth IT infrastructure.
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Job technologies
Your role in the team
- You will be responsible for the daily support of employees with all IT-related questions and ensure quick problem resolution in direct First- and Second-Level Support.
- Additionally, you are responsible for the installation, configuration, and functional setup of hardware and software, as well as the professional management of all user accounts.
- You will continue to manage the entire system maintenance and technical support, both remotely and on-site, to ensure a smooth IT infrastructure.
- The procurement, setup, and management of devices such as notebooks and PCs are also among your diverse and responsible tasks.
- As part of your role, you support colleagues in maintaining and further developing the internal IT infrastructure to optimize existing workflows.
- Finally, you are responsible for recording and comprehensive documentation of IT incidents in a ticketing system, ensuring that the processes are always transparently traceable.
Our expectations of you
Education
- You have successfully completed training as an IT specialist (m/f/d) for system integration or a comparable, practical-oriented IT education.
Qualifications
- Your solid knowledge of common Windows operating systems and MS Office applications distinguishes you in your daily work.
- Proficiency in German at native speaker level in both spoken and written form is essential for this position.
- You also bring a high level of team spirit and a strong service orientation.
- Finally, you are reliable, work with great diligence, and demonstrate a high level of initiative.
Experience
- Additionally, you have initial, verifiable professional experience in IT system support and in professional end-user support.
Benefits
Food & drink
Work-Life-Integration
Health, fitness & fun
Higher take-home pay
Job locations
More about the recruiting agency
Persona Service AG & Co. KG, founded in 1967 in Hagen, is a leading company in the field of personnel services. It offers comprehensive solutions such as personnel leasing and permanent placement and is represented throughout Germany.
- Recruiting Agency
- Onsite, Hybrid
- Recruitment Agency
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