Job
- Level
- Experienced
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Bremen
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you provide technical support for Microsoft cloud services, analyze incidents, administer Azure resources, manage user accounts in Microsoft Entra, and mentor trainees in the IT specialist program.
Job Technologies
Your role in the team
- The Service Engineer (m/f/d) is responsible for the operational management, administration, and technical support of Microsoft Cloud services.
- The focus is on stability, availability, clean technical implementation, as well as the structured handling of incidents, service requests, and changes.
- Additionally, the role involves responsibilities as a trainer in the field of IT specialist for system integration.
- Operation, monitoring, and administration of Microsoft cloud services.
- Analysis and resolution of incidents (2nd- / 3rd-level support).
- Technical implementation of changes and service requests.
- Error analysis along the entire service chain (client, identity, cloud, security).
- Close collaboration with Service Management, customers, and, if applicable, manufacturers.
- Ensuring clean technical documentation and ticket management.
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Our expectations of you
Education
- Collaboration with specialist departments and, if applicable, the HR department for training coordination.
- Support in preparing for exams and training certificates.
Qualifications
- Azure: Operational management of Azure resources, understanding of subscriptions, resource groups, and basic Azure services.
- Microsoft Entra ID: Administration of user, group, and role models as well as understanding of authentication and access concepts.
- Microsoft Intune: Operational management of endpoint management, policy administration, client lifecycle support, and troubleshooting.
- Microsoft 365: Operation and technical support of core M365 services (e.g., Exchange Online, Teams, OneDrive) including user and license management.
- SharePoint Online: Technical support in operations, permissions management, and assistance with structure and access issues.
- Professional and practical support of trainees in the field of IT Specialist for System Integration.
- Conveying operational and technical knowledge in daily operations.
- Support in onboarding for service and operational processes.
- Supervision of practical tasks, learning projects, and documentation.
- Strong operational and technical-oriented working style.
- Independent work in ongoing service operations.
- Structured, comprehensible documentation.
- Enjoyment in knowledge transfer and setting an example in daily operations.
Experience
- Microsoft Purview: Practical experience in working with Microsoft Purview, especially in applying compliance, data protection, and information security features in operational activities (e.g., classification, policies, traceability).
- Microsoft Defender: Proven experience in deploying Microsoft Defender solutions in Endpoint, Cloud, or Security environments, including monitoring, security event assessment, and support in incident analysis.
- Networking Fundamentals: Practical experience in analyzing and classifying network and connectivity issues (e.g., DNS, VPN, Firewall), especially for structured troubleshooting in complex operational environments.
- Azure Virtual Desktop (AVD): Operational experience in the operation, support, or administration of Azure Virtual Desktop environments, including troubleshooting and support in ongoing operations.
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What we offer
- Freedom to shape your work-life balance: we offer 30 days of vacation per year to give you the space you deserve for rest and relaxation.
- Our flexible working time models allow you to integrate your work optimally into your daily routine.
- Home office solutions that suit you: We support home office solutions, accompanied by a dedicated team that stays connected at all times.
- Individual mobility: To improve your mobility, we offer you company bikes including e-bikes.
- Career development in focus: We support your professional growth within the company.
- Take advantage of opportunities to continuously develop yourself and advance your career.
- Targeted training and development: It is important to us that you stay up-to-date at all times.
- Therefore, we offer you a wide range of training and development programs, both internal and external, including certification opportunities.
- Health Promotion: Your well-being is our priority.
- We support your health through various measures, such as a subsidy for your gym or sports club membership, to help you stay active and fit.
- Community and Cohesion: With us, you can expect an inspiring environment where team spirit is highly valued.
- Look forward to unforgettable employee events such as summer parties, Christmas celebrations, and various team events.
- Attractive employee discounts: As part of our team, you will enjoy exclusive employee discounts to benefit from our products or services.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Topics that you deal with on the job
Job Locations
This is your employer
oraïse GmbH
oraïse GmbH is an owner-managed IT service provider based in Bremen, Germany, and Schindellegi, Switzerland. The company specializes in IT services for the financial market, including software development and system integration.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Service Engineer - Focus Purview
- Location
- Bremen
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
