Job
In this role, you are the first point of contact for IT inquiries and issues, addressing hardware, software, and network problems in 1st and 2nd level support, including user logins and documentation of solutions.
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Job technologies
Your role in the team
- You are the first point of contact for our employees regarding IT questions and issues - by phone, through the ticket system, or on-site.
- As part of 1st and 2nd level support, you analyze and resolve hardware, software, and network issues.
- They set up new workstations, install software, configure devices, and handle user logins in the system.
- Furthermore, you document inquiries, solutions, and recurring issues to promote knowledge transfer within the team.
- Together with colleagues from other IT departments, you will work on the continuous improvement of our support processes.
- Maintaining and updating the device and user inventories also fall within your responsibilities.
Our expectations of you
Education
- You have completed training in the IT field (e.g., IT specialist in system integration, IT support specialist, or similar).
Qualifications
- Good knowledge of Windows client environments and standard hardware is desirable.
- You possess a good technical understanding, combined with patience, empathy, and enjoyment in user support.
- A structured, solution-oriented work approach as well as a strong team spirit characterize you.
- Strong communication skills and a service-oriented approach complete your profile.
Experience
- You ideally already have initial professional experience in IT support or a helpdesk environment.
What we offer
- At Lürssen, we rely on a weather-hardened crew where everyone can depend on each other.
- Therefore, we promote a work environment that encourages employees to stay and offer anchor opportunities such as exciting development prospects in advanced roles across the entire Lürssen Group.
- Of course, we will accompany you on your journey with targeted personnel development measures, which we would be happy to discuss with you in a personal conversation.
Benefits
Higher take-home pay
Health, fitness & fun
Job locations
About your employer
Norderwerft is a fully integrated shipyard company that has shaped the Port of Hamburg for more than 100 years. We stand for the highest quality and shipbuilding perfection down to the last detail. Our state-of-the-art shipyard technology and excellent docking conditions offer a comprehensive service package for the repair, conversion, maintenance and refit of all types of ships - from maintenance platforms to container freighters, yachts and marine vehicles to historic boats and ships.
- 50-249 Employees
- Established Company
- Onsite, Hybrid
- Vehicle Manufacturing, Supplier · Handcraft, Trade
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