Job
- Level
- Experienced
- Location
- Leipzig
- Working Model
- Hybrid, Onsite
- Job Field
- IT, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you will plan and develop IT service processes, operate and maintain BMC Helix, and support Change and Incident Management. You will work on automations and manage IT systems on Windows and Linux.
Job Technologies
Your role in the team
- Planning, conception, further development, and customer consulting in the areas of SACM including Configuration Management Database, Change Management, Incident and Problem Management, Service Request Management, Service Catalog and Service Level Management, Self-Service Portal, Reporting / Key Performance Indicators of the operated systems.
- Operations, Maintenance, Monitoring, and Support for BMC Helix and the depicted IT service processes: Windows and Linux Server OS, Kubernetes / OpenShift, Git / Jenkins.
- Automation of IT service processes, utilizing existing tools and interfaces for data import and export.
- Project work within the NOW IT network and in DRV-IT.
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Our expectations of you
Education
- You hold a completed university degree in computer science or have acquired equivalent knowledge and skills.
Qualifications
- ITIL knowledge is also desirable, ideally with the appropriate certification.
- We expect the following personal qualities: strong customer and service orientation, independent working style as well as team skills, analytical abilities and willingness to learn, willingness to undertake occasional business trips, good oral and written communication skills in German, and IT-specific English language skills.
Experience
- Additionally, solid knowledge and good understanding of the following topics are desirable: ITSM tools, process and quality management, Software Asset Management and tool experience, customer interaction and project leadership, project management, Windows client and server, as well as Office products, server operating systems Windows and Linux Server OS, BSI basic protection standards.
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What we offer
- Public Service: employment with an IT full-service provider in the context of the public sector.
- Secure job: a secure position with excellent transportation links.
- Flexible working hours: 39-hour week with flexible working hours within a flexitime framework.
- Work-Life Balance: high compatibility of work and family.
- Mobile working: mobile working and alternating telecommuting.
- Collective agreement salary: a remuneration according to the collective agreement of the Tarifgemeinschaft of the German Pension Insurance (TV-TgDRV) up to pay grade 11.
- Salary increases: regular salary raises through promotion steps and collective agreement adjustments.
- Annual bonus: a collectively agreed-upon annual bonus guaranteed by the tariff agreement.
- 30 days of vacation: 30 days of leave plus additional days off on December 24th and 31st.
- Retirement provision: an additional company pension scheme.
- Employer subsidy: Employer contribution to asset-building benefits and the job ticket.
- Work environment: a pleasant working atmosphere within a successfully functioning team.
- Health Management: comprehensive health management with various programs and initiatives.
- Targeted onboarding: a focused onboarding for a successful start.
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Benefits
Work-Life-Integration
Topics You Will Work On
Job Locations
About Your Employer
NOW IT GmbH
NOW IT GmbH is an established IT service provider specializing in the management of IT systems for the German Pension Insurance and optimizing IT infrastructures.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
System administrator IT service management
- Location
- Leipzig
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
