Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Bonn
- Working Model
- Onsite
Job Summary
In this role, you will handle complex IT issues in 2nd level support, install and maintain systems, assist with rollouts, and document solutions for efficient team collaboration.
Job Technologies
Your role in the team
- Acceptance and processing of incidents that could not be resolved at 1st level.
- Analysis and resolution of complex IT issues (hardware, software, network).
- Installation, configuration, and maintenance of systems and applications.
- Support with rollouts and IT projects.
- Documentation of solutions and creation of knowledge articles.
- Collaboration with internal teams and external service providers.
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Our expectations of you
Education
- Completed vocational training in the IT sector or a comparable qualification.
Qualifications
- Very good German skills, at least good English skills.
- Knowledge of Windows servers, networks, IT security, and ticketing systems.
- Analytical thinking, service orientation, and strong communication skills.
- Teamwork skills, resilience, and a solution-oriented work approach.
Experience
- Professional experience in IT support (2nd level) required.
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Benefits
Work-Life-Integration
Job Locations
This is your employer
Aschert & Bohrmann GmbH
Aschert & Bohrmann GmbH is an experienced recruiting agency specializing in personnel selection and placement. Its strong team ensures competent advice and quick filling of positions.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
IT Support 2nd Level
- Location
- Bonn
- Working Model
- Onsite
- Diversity
- Open for all genders
