Job
In this role, you will support Windows clients, install and configure PC workstations, handle IT requests and issues via helpline and email, while working on solving technical problems.
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Job technologies
Your role in the team
- Administration and support of Windows clients
- Configuration, installation, support, and commissioning of PC workstations and, where applicable, mobile devices and specialized workstations, both on-site and via remote access
- Answering incoming calls to the IT hotline regarding questions and incident/problem reports, and retrieving and processing reports received by email.
- Assessing, categorizing, and prioritizing error reports / requests
- Support of standard applications and procedures
Our expectations of you
Education
- We expect you to have completed vocational training in IT or an equivalent vocational qualification.
Qualifications
- A solid basic understanding of information technology is required. In addition, knowledge of the other tasks listed above is an advantage.
- You are a dedicated professional with strong communication skills. In addition, you work independently and conscientiously, with a strong focus on service and teamwork. You also have a high level of resilience and the ability to handle conflict.
- A prerequisite for employment is that a security clearance under the Act on the Requirements and Procedure for Security Clearances of the Federal Government (Security Clearance Act – SÜG) has been completed or that consent has been given to undergo one.
What we offer
- The Federal Office for Economic Affairs and Export Control offers you an interesting and varied role, opportunities for personal and professional development, training tailored to your needs, and all the benefits of public-sector employment (e.g. 30 days of annual leave, the option to work from home after completing the probationary period, flexible working hours, an annual special payment, and occupational pension provision).
- In addition, BAFA offers an employer subsidy for local public transport (Jobticket) and up to 60% remote work.
- Compensation is based on the collective agreement for the public sector (TVöD), pay grade 9a under the TV EntgO Bund.
- The position is to be filled as soon as possible on a permanent basis.
- A transfer from an existing civil servant position may be made up to salary grade A 9m, subject to the availability of authorized positions.
- We will discuss the individual terms of employment with you during the interview.
- Family-friendly modified working hours or staffing with part-time employees is generally possible.
- The Federal Office for Economic Affairs and Export Control promotes equality between women and men and therefore particularly welcomes applications from women.
- People with severe disabilities will be given preference where qualifications are equal; only a minimum level of physical fitness is required of them.
Benefits
Work-Life-Integration
Job locations
About your employer
Das Bundesamt für Wirtschaft und Ausfuhrkontrolle in Eschborn bei Frankfurt am Main ist eine Bundesoberbehörde im Geschäftsbereich des Bundesministeriums für Wirtschaft und Energie; es übt auch Aufgaben für andere Bundesministerien aus.
- 250+ Employees
- Established Company
- Onsite, Hybrid
- Public Service, Unions
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