Job
- Level
- Experienced
- Location
- Passau
- Working Model
- Onsite
- Job Field
- IT, Support
- Employment Type
- Part Time/Full Time
- Contract Type
- Temporary employment
- Salary
- 3.294 to 3.682€ gross/month
Job Summary
In this role, you will handle 1st-level support requests, perform remote and on-site troubleshooting, and manage the installation of devices in a Microsoft Active Directory environment.
Job Technologies
Your role in the team
- Receiving, prioritizing, and processing support requests (phone, email, ticket system) in 1st-level support.
- Remote and on-site troubleshooting of clients and mobile devices.
- Installation, configuration, and deployment of end devices; image provisioning and lifecycle management.
- Support for clients in a Microsoft Active Directory/Azure AD environment (user management, permissions, password reset).
- Operation and maintenance of standard workstations and documentation of processes.
- Coordination and escalation to 2nd-level support.
- Support with IT projects.
- Compliance with data protection and IT security requirements.
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Our expectations of you
Education
- Completed vocational training in the IT sector (e.g., IT specialist for system integration) or qualification for the task area through relevant professional experience.
Qualifications
- Good knowledge in the administration of Windows clients and Microsoft Active Directory.
- Entra ID / Azure AD knowledge is an advantage.
- Basic knowledge of networks, VPN, printers, and endpoint security.
- Service-oriented, independent working style and high customer focus.
- Team-oriented and strong communication skills.
- Fluent German skills.
- Class B driver's license required.
Experience
- A MUST: solid experience in 1st-level support (ideally 1-3 years) and proficient use of ticketing systems and remote tools.
- Experience in Unified Endpoint Management (UEM) is a plus.
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What we offer
- An exciting, varied, and autonomous role.
- The reliable working conditions and structures of the public service.
- Family-friendly and flexible working hours with individual customization options.
- Collective agreement-compliant remuneration according to pay group 7 of the collective agreement for the public service (entry-level salary depending on relevant professional experience between €3,294 and €3,682 gross per month).
- Additional employer-funded occupational pension scheme.
- 31 vacation days per calendar year.
- Annual special payment of 85% of the monthly salary; possibility of converting it into up to three additional days off.
- Option for salary conversion for the purpose of bicycle leasing.
- Opportunities for further education and training.
- Home office option after the onboarding phase.
- Part-time employment is also possible in addition to full-time employment, provided that job sharing ensures the full-day coverage of responsibilities.
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Benefits
Work-Life-Integration
Job Locations
About Your Employer
Passau
Passau ist eine deutsche Stadt an der Grenze zu Österreich, wo Donau, Inn und Ilz zusammenfließen.
Description
- Company Size
- 250+ Employees
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Public Service, Unions
IT support employees
- Salary
- 3.294 to 3.682€ gross/monthEstimated net salary based on the gross salary in the job ad using tax class I.2.219 to 2.433 € net/month · Tax class I
- Location
- Passau
- Working Model
- Onsite
- Diversity
- Open for all genders
