Level
Experienced
Location
Hamelin
Working Model
Onsite
Job Field
IT, Support
Employment Type
Full Time
Contract Type
Permanent employment

Job Summary

In this role, you will be the first contact for user inquiries, handle IT support tickets, resolve technical issues, and assist in workplace setup and routine IT tasks.

Job Technologies

Your role in the team

As part of our team, you will be the first point of contact for technical questions and IT concerns of our users.
Recording, processing, and documentation of support requests.
Support with hardware, software, access issues, user accounts, and standard applications.
Analysis and resolution of simple technical issues.
Setup and maintenance of workstations, end devices, and IT accessories.
Forwarding more complex topics to the responsible IT specialists.
Support with rollouts, system migrations, and general IT routine activities.
Participation in the maintenance of instructions, documentation, and support processes.

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Our expectations of you

Education

IT training is an advantage but not a mandatory requirement.

Qualifications

Technical understanding and interest in IT topics.
Proficient handling of Windows, Microsoft 365, standard software, and common hardware.
Service-oriented, structured, and reliable way of working.
Strong communication skills, patience, and enjoyment in helping others with technical issues.
Willingness to learn and ability to work in a team.

Experience

First experience in IT support or technical user support is desirable.

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What we offer

Permanent employment: a secure job in a modern, growing company.
Flexible working hours: Your personal work-life balance through flexitime.
Attractive starting salary: with performance-based compensation.
30 days of vacation per year: as well as overtime compensation/compensation.
Innovative working environment: ergonomic workspace, state-of-the-art technology, diverse tasks.
Employee benefits: health promotion and company events.
Further education and training: Development of our employees through advancement and certification courses, in-house training, and coaching.
Employee discounts: Special conditions with renowned providers.
Coffee and fruit flat rate: provided free of charge.
Discounted employee meals in our diverse company restaurant: with its own professional kitchen and a wide selection.
Hansefit: Train at a fitness studio of your choice - we cover a large part of the costs.
Free employee parking and central location: only 5 minutes to the main train station.
Company pension scheme: We take care of your financial security - with an employer contribution of up to 30%.