Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Part Time/Full Time
- Contract Type
- Permanent employment
- Location
- Wismar
- Working Model
- Onsite
Job Summary
In this role, you will support and optimize applications, solve technical problems, and ensure the best support for those in need by collaborating closely with staff and conducting training sessions.
Job Technologies
Your role in the team
- In your role as an user support specialist, you are responsible for maintaining and further developing the specialized applications in use.
- They ensure that the applications are optimally tailored to the needs of the specialist service.
- Through your work, you ensure that technical issues are resolved quickly and that employees are supported in the best possible way to make social assistance processes sustainable and targeted.
- Your commitment ensures high-quality support for people in need and promotes their participation in social life.
- You can expect a modern workplace with secure prospects and a variety of opportunities.
- Specialist procedural support for system-side settings and updates of social law changes.
- Maintaining the specialized applications used in the professional service.
- Assist with the implementation of new applications and systems.
- Planning and commissioning updates as well as testing new versions.
- Analyzing and resolving technical issues, identifying and fixing software bugs.
- Managing the template administration, customizing and maintaining report templates, as well as continuously updating the master data.
- Managing user permissions.
- Poweruser / First-Level Support.
- First point of contact for employees regarding user inquiries and issues.
- Accepting and logging incidents into the ticket system as well as coordinating the incident resolution.
- Performing the interface function for the Digitalization Department in case of technical issues faced by employees.
- Organizing, accompanying, and conducting onboarding and training sessions.
- Creating guidelines to ensure a consistent way of working.
- Household planning, statistics, and reports.
- Editing recipient statistics and performing data reconciliation, pension imports and exports, as well as the participation process report.
- Development and reporting of the core indicators of integration assistance.
- Support in preparing analyses for the leadership and negotiation area of the specialist service.
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Our expectations of you
Education
- Completed vocational training as an administrative specialist, office management clerk, or comparable or additional commercial training in the fields of administration, law, digitization, or IT, ideally combined with relevant professional experience in the described area of responsibility, e.g., Digitalization Management clerks or IT System Management.
Qualifications
- Very good knowledge of the German language in spoken and written form (C1).
- Driver's license Class B.
- Basic knowledge of the Social Code or advanced knowledge in the area of SGB IX and SGB XII.
- Interest in quickly and accurately familiarizing oneself with overarching legal areas and issues, as well as the willingness to pursue relevant further training.
- Very good understanding of administrative workflows, their interrelationships, and the legal foundations.
- Analytical, systemic, and conceptual thinking skills as well as an abstract, innovative approach to work.
- Willingness to cooperate with a solution- and result-oriented approach, as well as a committed, appreciative demeanor with a strong service orientation and quality of service.
- Good oral and written communication skills to implement comprehensive process- and IT-technical topics interdisciplinary and to present them understandably.
- Strong consulting and problem-solving skills.
- Affinity for topics related to digitalization as well as commitment and sense of responsibility.
- Conflict resolution and team skills as well as intercultural competence.
Experience
- Practical experience in administrative processes/workflows.
- Proven knowledge and experience in the use of workplace-related PC software (MS Office - Word, Excel, Outlook as well as common programming languages).
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What we offer
- Flexible working time models: Employment on a part-time basis is generally possible, taking into account operational requirements.
- The Nordwestmecklenburg district promotes equality and diversity among employees.
- Applications from people with severe disabilities or equal status will be given preferential consideration if they are equally qualified.
- To determine your individual tariff experience level, we take into account your previous professional experience.
- We expect a willingness to use your own vehicle for business trips in daily work, provided that a company car is not available.
- Reimbursement is made in accordance with the Landesreisekostengesetz M-V.
- For employees of the Nordwestmecklenburg district administration, we examine the option of a (temporary) reassignment within the scope of official possibilities.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Topics You Will Work On
Job Locations
About Your Employer
Landkreis Nordwestmecklenburg
Der Landkreis Nordwestmecklenburg ist ein Landkreis im Nordwesten des Bundeslandes Mecklenburg-Vorpommern an der Ostseeküste.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Public Service, Unions
user support
- Location
- Wismar
- Working Model
- Onsite
- Diversity
- Open for all genders
