Job
- Level
- Junior
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Dusseldorf
- Working Model
- Onsite
Job Summary
In this role, you will be the first point of contact for technical inquiries, handle error diagnosis and resolution, and coordinate complex issues with the 2nd and 3rd level support.
Your role in the team
- Primary contact person for technical inquiries.
- Recording, analysis, documentation, and resolution of issues.
- Independent fault diagnosis and troubleshooting as well as forwarding and coordination of requests to 2nd and 3rd level support.
- Installation, maintenance, and configuration of software.
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Our expectations of you
Education
- Successfully completed vocational training in information technology.
Qualifications
- High technical affinity as well as service orientation.
- Independent and solution-oriented working style.
Experience
- First professional experience in 1st Level Support is desirable.
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Benefits
Work-Life-Integration
Job Locations
This is your employer
Aschert & Bohrmann GmbH
Aschert & Bohrmann GmbH is an experienced recruiting agency specializing in personnel selection and placement. Its strong team ensures competent advice and quick filling of positions.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
1st Level Supporter
- Location
- Dusseldorf
- Working Model
- Onsite
- Diversity
- Open for all genders
