Job
- Level
- Experienced
- Location
- Berlin
- Working Model
- Onsite
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you coordinate installation projects and support our installation hotline, develop technical solutions, handle claims, and assist installation teams on-site as needed.
Job Technologies
Your role in the team
- Supervision of the assembly hotline during opening hours, and in individual cases, on-call after hours for large projects.
- Coordination of domestic installations via phone, video calls, and WhatsApp.
- Contact person for both national and international assembly teams (acquisition and onboarding of new assemblers, conducting assembly workshops).
- Development of technical solution proposals.
- Complaint handling including assessment of the facts, statement, and, if applicable, determination of spare parts.
- Spare parts determination for existing equipment including archive research.
- Creating articles as well as their bill of materials and work plans.
- Creating offers and orders.
- Assessment of test reports in accordance with the current standards for gaming machines and, if applicable, direct feedback to the inspectors/customers (m/f/d).
- Carrying out minor repairs or defect rectifications directly on site.
- Occasional on-site support for the fitters as a supervisor.
- Support with trial setups.
- Trade fair setups / Preparations for trade fair appearances.
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Our expectations of you
Education
- Completed technical degree or commercial/technical training.
Qualifications
- Good to very good knowledge of German and English, both written and spoken.
- Solution-oriented work style and stress resistance.
- Proficient in all common MS Office applications (Outlook, Excel, PowerPoint).
Experience
- First professional experience in technical support is desirable.
- Experience with MS Navision and AutoCAD is an advantage.
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What we offer
- An exciting, dynamic, international family-owned company with exceptional products in northern Berlin, characterized by a strong hands-on mentality.
- Permanent employment, an attractive workplace with state-of-the-art equipment in spacious, air-conditioned, and bright rooms as well as production facilities.
- Flat hierarchies and a strong sense of community.
- Further training and development opportunities as well as individual training programs (e.g., internal Berlin Academy).
- Company pension scheme and supplementary health insurance, regular team events, summer parties & Christmas celebrations, as well as free drinks.
- Vacation and Christmas bonuses.
- 30 days of vacation.
- Paid overtime.
- Provision of work clothing.
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Benefits
Health, Fitness & Fun
Job Locations
About Your Employer
Berliner Seilfabrik GmbH & Co
The Berliner Seilfabrik is a traditional family-run company based in Berlin, specializing in the development, production, and sale of playground solutions. The company values durable and aesthetically pleasing installations, serving both national and international customers. Since 1865, the Berliner Seilfabrik has been one of the recognized providers in the industry.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Other Sectors
Technical support
- Location
- Berlin
- Working Model
- Onsite
- Diversity
- Open for all genders
