Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Part Time/Full Time
- Contract Type
- Permanent employment
- Location
- Moers, Dinslaken
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will handle technical inquiries in First Level Support, manage support tickets, document issues, and ensure the smooth operation of hardware and software at the client level.
Your role in the team
- Provision of support for technical inquiries and issues in the areas of hardware and software.
- Handling calls via the hotline, managing support tickets, and documenting inquiries in a ticketing system.
- Recording and maintaining hardware inventory to ensure that all devices are properly managed.
- Creation of new user accounts and management of user rights to ensure secure access to systems and applications.
- Responsibility for the smooth operation of applications and hardware at the user or client level.
- Participation in the implementation and support of hardware and software projects to ensure that requirements are met.
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Our expectations of you
Education
- You have completed vocational training in IT or a comparable qualification (e.g., university degree).
Qualifications
- You possess solid knowledge of client and server operating systems, as well as good software skills in relevant applications.
- You have basic knowledge of hardware and network technologies.
- You possess the ability to analyze and resolve problems.
- You possess excellent communication skills and demonstrate a high level of customer orientation.
Experience
- You already have experience with ticket systems and support tools.
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Benefits
More net
Work-Life-Integration
Job Locations
This is your employer
Gemeinnützige Gesellschaft der Franziskanerinnen zu Olpe mbH (GFO)
The Non-Profit Society of the Franciscan Sisters of Olpe mbH (GFO) is an established organization in the social and healthcare sector, operating over 100 facilities in North Rhine-Westphalia and northern Rhineland-Palatinate. It employs approximately 12,340 staff and offers diverse development opportunities.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Healthcare, Social Sector
IT System Administrator First Level Support
- Location
- Moers, Dinslaken
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
